Results
SASSA Pay Point: Steenberg Community Centre
3. 2015 - 2017 Making all voices count (MAVC)
SASSA Paypoint - Citizen
1 October 2016 - 30 November 2016
300
Participants
210
Female
90
Male
Please answer yes or no to the following questions - Did any staff or security officer ask you for money or a favour in order to help you?
Female
5
Yes
Male
2
Yes
Please answer yes or no to the following questions - Did you feel safe at the pay point, and are you satisfied with the security inside and outside the pay point?
Female
196
Yes
Male
87
Yes
Please answer yes or no to the following questions - Do you think the pay point will respond to a complaint if you make one?
Female
175
Yes
Male
74
Yes
Pay Point Name
Female
Male
What do you think about the service provided at this pay point? How would you rate the performance of the staff in the following areas? - Did the staff work hard to help people?
Female
4
Negative
Male
0
Negative
What kind of grant/s do you receive - or are you applying for?
Female
Male
What do you think about the service provided at this pay point? How would you rate the performance of the staff in the following areas? - Did the staff manage queues well?
Female
12
Negative
Male
6
Negative
Please answer yes or no to the following questions - Was any money deducted from your grant payment without your consent?
Female
42
Yes
Male
10
Yes
What do you think about the service provided at this pay point? How would you rate the performance of the staff in the following areas? - What was the state of the waiting area?
Female
10
Negative
Male
4
Negative
How easy is it for you to get the the pay point?
Female
Male
What was the total amount you had to pay for transport to the pay point?
Female
Male
Do you think that this pay point will learn from this survey and improve their services?
Female
115
Yes
Male
63
Yes
What do you think about the service provided at this pay point? How would you rate the performance of the staff in the following areas? - Did the staff treat you respectfully?
Female
4
Negative
Male
0
Negative
Please answer yes or no to the following questions - Are you aware of any money lenders outside this pay point?
Female
40
Yes
Male
4
Yes
What do you think about the service provided at this pay point? How would you rate the performance of the staff in the following areas? - Is there adequate shelter, seating, toilets, disability access, clean water and cups, good ventilation?
Female
26
Negative
Male
13
Negative
Please answer yes or no to the following questions - Did you know before you came what documents you had to bring with you?
Female
205
Yes
Male
87
Yes
Please answer yes or no to the following questions - Do you know how to make a complaint at this pay point if you want to?
Female
180
Yes
Male
75
Yes