SALDA provides services in order to realise the concept of human rights for the poor and marginalised communities. It also facilitates access to government and other services.
It provides first level of support and assistance to many who do no not have the means to access other forms of legal assistance. Through its community paralegal services renders legal advice; interpretation of laws and policies; help accessing state services such as registration of birth; Identity document application; social grants; resolve labour matters and consumer related services.
SALDA also focuses on youth development; farm worker development and community development services, including health.
The SALDA vehicle is to identify, develop and build appropriate collective community capacity for informed citizenship.
1 October 2016 - 30 November 2016
SASSA Service Office - Citizen
Key Challenges Identified
- Public information regarding documentation needed for grant applications to minimise the number of visits to SASSA & travelling costs
- Greater awareness on Regulation 11 – alternative forms of identification
- SASSA to service farms better – spend longer hours in farms servicing farm dwellers
- Long distances to travel to the service point – too far from community needing SASSA’s services
- SASSA to cater for Afrikaans speaking community – often there’s no SASSA official speaking Afrikaans and the majority of this community is Afrikaans speaking