The Black Sash and Community Partners have been promoting citizens’ monitoring for a number of years. We work with the Department of Planning, Monitoring and Evaluation (DPME) to learn and demonstrate how government can make citizen voices an integral part of the way public services are managed.
Feedback of users of local government office
Surveys administered at a formal SAPO pay site - either a SAPO branch or a mobile pay site. The intention of this survey is to monitor the level and quality of the provision of grant disbursement services to beneficiaries.
Surveys administered at retail stores. The intention of this survey is to monitor the level and quality of the provision of grant disbursement services to beneficiaries.
The SASSA Cash Preference Monitoring Survey is administered to social grant beneficiaries who select to have their grants paid out in cash.
Feedback of users of SASSA Pay Points
The SASSA / SAPO Card Swap Transition Monitoring Survey is administered to social grant beneficiaries moving over to the new SAPO banking account and card.
Feedback of users of SASSA Service Offices
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