Results

Cathcart

1. 2018 Monitoring the SASSA / SAPO transition

SASSA / SAPO Card Swap

16 May 2018 - 16 November 2018

Community partner

280
Participants
214
Female
66
Male

Which documents were you told to bring with?

Female
Male

Group - Terms and conditions?

Female
2
Yes
Male
1
Yes

Was your card swop successful?

Female
203
Yes
Male
63
Yes

Group - Did you set your new card up with a fingerprint?

Female
179
Yes
Male
58
Yes

Group - Age

Female
Male

How easy is it for you to get to this facility?

Female
Male

Group - Rates and fees?

Female
27
Yes
Male
10
Yes

Area

Female
Male

Group - Did you set your new card up with a pin?

Female
193
Yes
Male
60
Yes

Do you know where to receive your next payout?

Female
Male

Please indicate if you would be happy for us to potentially follow-up within in the upcoming months

Female
Male

Group - Description of bank account?

Female
32
Yes
Male
9
Yes

Why did you need to come back? (Select all those that apply)

Female
Male

What do you think ab ded at this facility - Is there adequate shelter, seating, toilets, disability access, clean water and cups, good ventilation?

Female
36
Poor
Male
8
Poor

What kind of grant/s do you receive - or are you applying for? (Select all those that apply)

Female
Male

Excluding queue time, how long did it take for the process to be completed once you were at the counter?

Female
Male

How long did you stand in queue for?

Female
Male

What do you think ab ded at this facility - What was the state of the waiting area?

Female
36
Poor
Male
12
Poor

What was the total amount you had to pay for the transport to get to this facility?

Female
Male

How did you know that you had to do a card swap?

Female
Male

How many times have you come to this office for the same issue - because it was not resolved the first time?

Female
Male

What do you think ab ded at this facility - Did the staff work hard to help people?

Female
24
Poor
Male
9
Poor

Group - Were the documents explained in a way you could understand?

Female
16
Yes
Male
6
Yes

Facility type

Female
Male

How far do you have to travel to get to this facility?

Female
Male

Group - Did you know that if you use your card at a commercial ATM you will pay bank charges?

Female
76
Yes
Male
25
Yes

What do you think ab ded at this facility - Were queues managed well?

Female
39
Poor
Male
11
Poor

What do you think ab ded at this facility - Were you treated respectfully?

Female
22
Poor
Male
6
Poor

Group - Are you aware of the complaints procedure?

Female
14
Yes
Male
2
Yes