Key Challenges Identified
- Queue management
- Promotion of Regulation 11
- Promotion of SASSA services: Community outreach to inform the community of the types of grants there are and the documentation required applying for grants.
- SASSA‘s internet access and network as well as equipment often malfunction. The network being down most of the time and computers are not working. People are turned back and they have to return another day. This is costly to the poor.
Follow Up on 29 September 2015
Queue Management: SASSA has initiated triage of clients – according to services needed. But more needs to be done.
Community Outreach: A SASSA mobile service was initiated going out to villages. Communities need to be informed of the service and committee will help to inform people of the new service.
Internet Access: SASSA is moving to new offices and it is expected that internet access will be better. Online capturing of grant applications should improve.
Publicising Regulation 11: The Committee has done public education to inform community members of the Alternative form of Identification. SASSA has not done anything at the time of the Dialogue.