Results

SASSA Service Office: Dr CN Phatudi Hospital (Lephepane)

Making all voices count (MAVC)

SASSA Service Office - Citizen

1 October 2016 - 30 November 2016

Monitoring Outputs
Key Challenges Identified
  1. Regulation 11 – greater public awareness to be raised
  2. Internet connectivity remains a problem – SASSA to ensure that this improves and downtime does not exceed an hour at a time
  3. Recourse mechanism – SASSA must assist beneficiaries ad ensure that refunds are made where proof exists of unlawful deductions
687
Participants
561
Female
126
Male

Please answer yes or no to the following questions - Are you aware that you can apply for a grant even if you do not have an ID book, using alternative identification methods? (Regulation 11)

Female
73
Yes
Up from 35 in the previous cycle
Male
16
Yes
Up from 9 in the previous cycle

Some questions about you - How old are you?

Female
Male

How would you rate the performance of the staff in the following areas? - Were you satisfied with the service that you received?

Female
5
Negative
Down from 6 in the previous cycle
Male
2
Negative
Down from 6 in the previous cycle

Do you think that this service office will learn from this survey and improve their services?

Female
183
Yes
Up from 135 in the previous cycle
Male
36
Yes
Up from 36 in the previous cycle

What was the total amount you had to pay for transport to the service office?

Female
Male

How would you rate the performance of the staff in the following areas? - Is there adequate shelter, seating, toilets, disability access, clean water and cups, good ventilation?

Female
16
Negative
Male
4
Negative

Please answer yes or no to the following questions - Did the person serving you tell you their name or wear a name tag?

Female
85
Yes
Up from 59 in the previous cycle
Male
18
Yes
Up from 14 in the previous cycle

How would you rate the performance of the staff in the following areas? - How well did the staff manage queues?

Female
17
Negative
Up from 16 in the previous cycle
Male
3
Negative
Down from 4 in the previous cycle

What kind of service did you come here for?

Female
Male

Service Office

Female
Male

Please answer yes or no to the following questions - Did you know before you came what documents you had to bring with you?

Female
204
Yes
Up from 187 in the previous cycle
Male
38
Yes
Down from 49 in the previous cycle

How would you rate the performance of the staff in the following areas? - Did the staff answer your questions clearly and give you the correct information that you needed?

Female
10
Negative
Up from 5 in the previous cycle
Male
2
Negative
Down from 4 in the previous cycle

What kind of grant/s do you receive - or are you applying for?

Female
Male

How long did you wait in the queue before you were attended to?

Female
Male

Please answer yes or no to the following questions - Did any official (including security) ask you for money or a favour in order to help you?

Female
8
Yes
Up from 2 in the previous cycle
Male
1
Yes
Up from 0 in the previous cycle

How many times have you come to this office for the same issue - because it was not resolved the first time?

Female
Male

How would you rate the performance of the staff in the following areas? - What was the state of the waiting area?

Female
24
Negative
Up from 8 in the previous cycle
Male
6
Negative
Up from 6 in the previous cycle

How would you rate the performance of the staff in the following areas? - How respectful were the staff to you?

Female
6
Negative
Down from 7 in the previous cycle
Male
1
Negative
Down from 5 in the previous cycle