Results

SASSA Service Office: Gugulethu

2. 2015 - 2017 Making all voices count (MAVC)

SASSA Service Office - Citizen

1 June 2015 - 31 July 2015

Key Challenges Identified
  1. Grant deductions
  2. Offer services of Commissioner of Oaths based at the SASSA Office
  3. Staff uniforms
  4. First Aid or paramedic services at the Pay Points, in particular for the elderly.
  5. Separate queue for the elderly at the Pay Point.
609
Participants
465
Female
144
Male

Service Office

Female
Male

How would you rate the performance of the staff in the following areas? - Were you satisfied with the service that you received?

Female
0
Negative
Down from 88 in the previous cycle
Male
0
Negative
Down from 19 in the previous cycle

How would you rate the performance of the staff in the following areas? - How respectful were the staff to you?

Female
0
Negative
Down from 29 in the previous cycle
Male
0
Negative
Down from 4 in the previous cycle

Please answer yes or no to the following questions - Did the person serving you tell you their name or wear a name tag?

Female
206
Yes
Up from 105 in the previous cycle
Male
94
Yes
Up from 29 in the previous cycle

How would you rate the performance of the staff in the following areas? - Did the staff answer your questions clearly and give you the correct information that you needed?

Female
0
Negative
Down from 67 in the previous cycle
Male
0
Negative
Down from 15 in the previous cycle

Please answer yes or no to the following questions - Are you aware that you can apply for a grant even if you do not have an ID book, using alternative identification methods? (Regulation 11)

Female
204
Yes
Up from 23 in the previous cycle
Male
94
Yes
Up from 8 in the previous cycle

How many times have you come to this office for the same issue - because it was not resolved the first time?

Female
Male

How would you rate the performance of the staff in the following areas? - What was the state of the waiting area?

Female
0
Negative
Down from 3 in the previous cycle
Male
0
Negative
Up from 0 in the previous cycle

Some questions about you - How old are you?

Female
Male

Do you think that this service office will learn from this survey and improve their services?

Female
177
Yes
Down from 221 in the previous cycle
Male
83
Yes
Up from 36 in the previous cycle

What was the total amount you had to pay for transport to the service office?

Female
Male

How long did you wait in the queue before you were attended to?

Female
Male

What kind of service did you come here for?

Female
Male

Please answer yes or no to the following questions - Did you know before you came what documents you had to bring with you?

Female
206
Yes
Up from 180 in the previous cycle
Male
94
Yes
Up from 33 in the previous cycle

What kind of grant/s do you receive - or are you applying for?

Female
Male

How would you rate the performance of the staff in the following areas? - How well did the staff manage queues?

Female
0
Negative
Down from 41 in the previous cycle
Male
0
Negative
Down from 8 in the previous cycle

Please answer yes or no to the following questions - Did any official (including security) ask you for money or a favour in order to help you?

Female
1
Yes
Down from 2 in the previous cycle
Male
0
Yes
Down from 1 in the previous cycle