Results

SASSA Service Office: Gugulethu

2015 - 2017 Making all voices count (MAVC)

SASSA Service Office - Citizen

1 October 2016 - 30 November 2016

Monitoring Outputs
Key Challenges Identified
  1. First time applicants need education & information on what documents are needed for different grants
  2. Staff attitudes must change – need to be more respectful
  3. Grant deductions- beneficiaries to be informed of SASSA’s duties to help stop or verify unlawful deductions
  4. Closing of the EPE account – grant beneficiaries need education / information / assistance
500
Participants
323
Female
177
Male

How would you rate the performance of the staff in the following areas? - Were you satisfied with the service that you received?

Female
1
Negative
Up from 0 in the previous cycle
Male
0
Negative
Up from 0 in the previous cycle

How many times have you come to this office for the same issue - because it was not resolved the first time?

Female
Male

How would you rate the performance of the staff in the following areas? - How well did the staff manage queues?

Female
1
Negative
Up from 0 in the previous cycle
Male
0
Negative
Up from 0 in the previous cycle

What kind of grant/s do you receive - or are you applying for?

Female
Male

How would you rate the performance of the staff in the following areas? - Is there adequate shelter, seating, toilets, disability access, clean water and cups, good ventilation?

Female
0
Negative
Male
0
Negative

Please answer yes or no to the following questions - Did you know before you came what documents you had to bring with you?

Female
116
Yes
Down from 206 in the previous cycle
Male
83
Yes
Down from 94 in the previous cycle

How would you rate the performance of the staff in the following areas? - How respectful were the staff to you?

Female
0
Negative
Up from 0 in the previous cycle
Male
0
Negative
Up from 0 in the previous cycle

Please answer yes or no to the following questions - Did any official (including security) ask you for money or a favour in order to help you?

Female
1
Yes
Up from 1 in the previous cycle
Male
1
Yes
Up from 0 in the previous cycle

Please answer yes or no to the following questions - Are you aware that you can apply for a grant even if you do not have an ID book, using alternative identification methods? (Regulation 11)

Female
102
Yes
Down from 204 in the previous cycle
Male
83
Yes
Down from 94 in the previous cycle

What kind of service did you come here for?

Female
Male

Please answer yes or no to the following questions - Did the person serving you tell you their name or wear a name tag?

Female
108
Yes
Down from 206 in the previous cycle
Male
81
Yes
Down from 94 in the previous cycle

Service Office

Female
Male

What was the total amount you had to pay for transport to the service office?

Female
Male

Do you think that this service office will learn from this survey and improve their services?

Female
111
Yes
Down from 177 in the previous cycle
Male
79
Yes
Down from 83 in the previous cycle

How would you rate the performance of the staff in the following areas? - Did the staff answer your questions clearly and give you the correct information that you needed?

Female
0
Negative
Up from 0 in the previous cycle
Male
0
Negative
Up from 0 in the previous cycle

How would you rate the performance of the staff in the following areas? - What was the state of the waiting area?

Female
0
Negative
Up from 0 in the previous cycle
Male
0
Negative
Up from 0 in the previous cycle

How long did you wait in the queue before you were attended to?

Female
Male

Some questions about you - How old are you?

Female
Male