Results

Howick

2018 Monitoring the SASSA / SAPO transition

SASSA / SAPO Card Swap

16 May 2018 - 16 November 2018

410
Participants
353
Female
57
Male

Was your card swop successful?

Female
341
Yes
Male
56
Yes

Demographics - Age

Female
Male

How easy is it for you to get to this facility?

Female
Male

Group - Did you set your new card up with a pin?

Female
336
Yes
Male
57
Yes

Group - Were the documents explained in a way you could understand?

Female
90
Yes
Male
14
Yes

Group - Description of bank account?

Female
110
Yes
Male
16
Yes

How did you know that you had to do a card swap?

Female
Male

What do you think ab ded at this facility - Is there adequate shelter, seating, toilets, disability access, clean water and cups, good ventilation?

Female
49
Poor
Male
8
Poor

Group - Rates and fees?

Female
96
Yes
Male
14
Yes

What kind of grant/s do you receive - or are you applying for? (Select all those that apply)

Female
Male

What do you think ab ded at this facility - What was the state of the waiting area?

Female
10
Poor
Male
2
Poor

What do you think ab ded at this facility - Were queues managed well?

Female
16
Poor
Male
1
Poor

What was the total amount you had to pay for the transport to get to this facility?

Female
Male

What do you think ab ded at this facility - Were you treated respectfully?

Female
8
Poor
Male
1
Poor

Group - Are you aware of the complaints procedure?

Female
135
Yes
Male
19
Yes

Which documents were you told to bring with?

Female
Male

Area

Female
Male

Facility type

Female
Male

Excluding queue time, how long did it take for the process to be completed once you were at the counter?

Female
Male

What do you think ab ded at this facility - Did the staff work hard to help people?

Female
8
Poor
Male
0
Poor

How far do you have to travel to get to this facility?

Female
Male

Group - Did you set your new card up with a fingerprint?

Female
248
Yes
Male
44
Yes

How many times have you come to this office for the same issue - because it was not resolved the first time?

Female
Male

How long did you stand in queue for?

Female
Male

Group - Did you know that if you use your card at a commercial ATM you will pay bank charges?

Female
93
Yes
Male
11
Yes

Please indicate if you would be happy for us to potentially follow-up within in the upcoming months

Female
Male

Group - Terms and conditions?

Female
88
Yes
Male
13
Yes

Do you know where to receive your next payout?

Female
Male

Why did you need to come back? (Select all those that apply)

Female
Male