Results

JHB Metro

2018 Monitoring the SASSA / SAPO transition

SASSA / SAPO Card Swap

16 May 2018 - 16 November 2018

850
Participants
640
Female
210
Male

Was your card swop successful?

Female
588
Yes
Male
187
Yes

Group - Age

Female
Male

How easy is it for you to get to this facility?

Female
Male

Group - Did you set your new card up with a pin?

Female
568
Yes
Male
173
Yes

Group - Were the documents explained in a way you could understand?

Female
252
Yes
Male
95
Yes

Group - Description of bank account?

Female
409
Yes
Male
134
Yes

How did you know that you had to do a card swap?

Female
Male

What do you think ab ded at this facility - Is there adequate shelter, seating, toilets, disability access, clean water and cups, good ventilation?

Female
115
Poor
Male
32
Poor

Group - Rates and fees?

Female
175
Yes
Male
78
Yes

What kind of grant/s do you receive - or are you applying for? (Select all those that apply)

Female
Male

What do you think ab ded at this facility - What was the state of the waiting area?

Female
111
Poor
Male
24
Poor

What do you think ab ded at this facility - Were queues managed well?

Female
69
Poor
Male
23
Poor

What was the total amount you had to pay for the transport to get to this facility?

Female
Male

What do you think ab ded at this facility - Were you treated respectfully?

Female
53
Poor
Male
11
Poor

Group - Are you aware of the complaints procedure?

Female
242
Yes
Male
71
Yes

Which documents were you told to bring with?

Female
Male

Area

Female
Male

Facility type

Female
Male

Excluding queue time, how long did it take for the process to be completed once you were at the counter?

Female
Male

What do you think ab ded at this facility - Did the staff work hard to help people?

Female
79
Poor
Male
21
Poor

How far do you have to travel to get to this facility?

Female
Male

Group - Did you set your new card up with a fingerprint?

Female
383
Yes
Male
109
Yes

How many times have you come to this office for the same issue - because it was not resolved the first time?

Female
Male

How long did you stand in queue for?

Female
Male

Group - Did you know that if you use your card at a commercial ATM you will pay bank charges?

Female
295
Yes
Male
96
Yes

Please indicate if you would be happy for us to potentially follow-up within in the upcoming months

Female
Male

Group - Terms and conditions?

Female
152
Yes
Male
73
Yes

Do you know where to receive your next payout?

Female
Male

Why did you need to come back? (Select all those that apply)

Female
Male