Results
SASSA Pay Point: Kai !Garib
3. 2015 - 2017 Making all voices count (MAVC)
SASSA Paypoint - Citizen
1 June 2014 - 31 July 2014
Key Challenges Identified
- Grant deductions, this was the biggest challenge. Community outreach around deductions from grants and the use of their SASSA cards.
Follow Up on 29 September 2015
Joyce Muller, the coordinator, serves on the MTT – formed to address the grant deductions.
A new JMC was elected at the Cycle 2 Dialogue.
288
Participants
236
Female
52
Male
Please answer yes or no to the following questions - Did any staff or security officer ask you for money or a favour in order to help you?
Female
18
Yes
Male
8
Yes
Please answer yes or no to the following questions - Did you feel safe at the pay point, and are you satisfied with the security inside and outside the pay point?
Female
233
Yes
Male
52
Yes
Please answer yes or no to the following questions - Do you think the pay point will respond to a complaint if you make one?
Female
191
Yes
Male
45
Yes
Pay Point Name
Female
Male
What do you think about the service provided at this pay point? How would you rate the performance of the staff in the following areas? - Did the staff work hard to help people?
Female
1
Negative
Male
0
Negative
What kind of grant/s do you receive - or are you applying for?
Female
Male
What do you think about the service provided at this pay point? How would you rate the performance of the staff in the following areas? - Did the staff manage queues well?
Female
4
Negative
Male
0
Negative
Please answer yes or no to the following questions - Was any money deducted from your grant payment without your consent?
Female
66
Yes
Male
13
Yes
What do you think about the service provided at this pay point? How would you rate the performance of the staff in the following areas? - What was the state of the waiting area?
Female
1
Negative
Male
0
Negative
How easy is it for you to get the the pay point?
Female
Male
What was the total amount you had to pay for transport to the pay point?
Female
Male
Do you think that this pay point will learn from this survey and improve their services?
Female
200
Yes
Male
39
Yes
What do you think about the service provided at this pay point? How would you rate the performance of the staff in the following areas? - Did the staff treat you respectfully?
Female
0
Negative
Male
0
Negative
Please answer yes or no to the following questions - Are you aware of any money lenders outside this pay point?
Female
102
Yes
Male
20
Yes
What do you think about the service provided at this pay point? How would you rate the performance of the staff in the following areas? - Is there adequate shelter, seating, toilets, disability access?
Female
1
Negative
Male
0
Negative
Please answer yes or no to the following questions - Did you know before you came what documents you had to bring with you?
Female
233
Yes
Male
52
Yes
Please answer yes or no to the following questions - Do you know how to make a complaint at this pay point if you want to?
Female
194
Yes
Male
43
Yes