Results

SASSA Pay Point: Kai !Garib

2015 - 2017 Making all voices count (MAVC)

SASSA Paypoint - Citizen

1 June 2015 - 31 July 2015

Community partner

Key Challenges Identified
  1. Green Card to be investigated
  2. Community Education on cost and dangers of loans
592
Participants
485
Female
107
Male

Please answer yes or no to the following questions - Are you aware of any money lenders outside this pay point?

Female
3
Yes
Down from 102 in the previous cycle
Male
1
Yes
Down from 20 in the previous cycle

What do you think about the service provided at this pay point? How would you rate the performance of the staff in the following areas? - Did the staff manage queues well?

Female
0
Negative
Down from 4 in the previous cycle
Male
0
Negative
Up from 0 in the previous cycle

What kind of grant/s do you receive - or are you applying for?

Female
Male

What do you think about the service provided at this pay point? How would you rate the performance of the staff in the following areas? - Did the staff work hard to help people?

Female
0
Negative
Down from 1 in the previous cycle
Male
0
Negative
Up from 0 in the previous cycle

Please answer yes or no to the following questions - Was any money deducted from your grant payment without your consent?

Female
25
Yes
Down from 66 in the previous cycle
Male
4
Yes
Down from 13 in the previous cycle

Please answer yes or no to the following questions - Did you know before you came what documents you had to bring with you?

Female
247
Yes
Up from 233 in the previous cycle
Male
54
Yes
Up from 52 in the previous cycle

How easy is it for you to get the the pay point?

Female
Male

What do you think about the service provided at this pay point? How would you rate the performance of the staff in the following areas? - Did the staff treat you respectfully?

Female
0
Negative
Up from 0 in the previous cycle
Male
0
Negative
Up from 0 in the previous cycle

Please answer yes or no to the following questions - Did any staff or security officer ask you for money or a favour in order to help you?

Female
6
Yes
Down from 18 in the previous cycle
Male
4
Yes
Down from 8 in the previous cycle

Please answer yes or no to the following questions - Did you feel safe at the pay point, and are you satisfied with the security inside and outside the pay point?

Female
245
Yes
Up from 233 in the previous cycle
Male
55
Yes
Up from 52 in the previous cycle

Please answer yes or no to the following questions - Do you know how to make a complaint at this pay point if you want to?

Female
247
Yes
Up from 194 in the previous cycle
Male
54
Yes
Up from 43 in the previous cycle

Some questions about you - How old are you?

Female
Male

Pay Point Name

Female
Male

What was the total amount you had to pay for transport to the pay point?

Female
Male

Do you think that this pay point will learn from this survey and improve their services?

Female
177
Yes
Down from 200 in the previous cycle
Male
36
Yes
Down from 39 in the previous cycle

What do you think about the service provided at this pay point? How would you rate the performance of the staff in the following areas? - Is there adequate shelter, seating, toilets, disability access?

Female
0
Negative
Down from 1 in the previous cycle
Male
0
Negative
Up from 0 in the previous cycle

What do you think about the service provided at this pay point? How would you rate the performance of the staff in the following areas? - What was the state of the waiting area?

Female
0
Negative
Down from 1 in the previous cycle
Male
0
Negative
Up from 0 in the previous cycle

How long did you wait in the queue before you were attended to?

Female
Male

Please answer yes or no to the following questions - Do you think the pay point will respond to a complaint if you make one?

Female
248
Yes
Up from 191 in the previous cycle
Male
55
Yes
Up from 45 in the previous cycle