Results
SASSA Pay Point: Kai !Garib
3. 2015 - 2017 Making all voices count (MAVC)
SASSA Paypoint - Citizen
1 June 2015 - 31 July 2015
Monitoring Outputs
Key Challenges Identified
- Green Card to be investigated
- Community Education on cost and dangers of loans
592
Participants
485
Female
107
Male
Please answer yes or no to the following questions - Did any staff or security officer ask you for money or a favour in order to help you?
Female
6
Yes
Down
from 18
in the previous cycle
Male
4
Yes
Down
from 8
in the previous cycle
Please answer yes or no to the following questions - Did you feel safe at the pay point, and are you satisfied with the security inside and outside the pay point?
Female
245
Yes
Up
from 233
in the previous cycle
Male
55
Yes
Up
from 52
in the previous cycle
Please answer yes or no to the following questions - Do you think the pay point will respond to a complaint if you make one?
Female
248
Yes
Up
from 191
in the previous cycle
Male
55
Yes
Up
from 45
in the previous cycle
Pay Point Name
Female
Male
What do you think about the service provided at this pay point? How would you rate the performance of the staff in the following areas? - Did the staff work hard to help people?
Female
0
Negative
Down
from 1
in the previous cycle
Male
0
Negative
Up
from 0
in the previous cycle
What kind of grant/s do you receive - or are you applying for?
Female
Male
What do you think about the service provided at this pay point? How would you rate the performance of the staff in the following areas? - Did the staff manage queues well?
Female
0
Negative
Down
from 4
in the previous cycle
Male
0
Negative
Up
from 0
in the previous cycle
Please answer yes or no to the following questions - Was any money deducted from your grant payment without your consent?
Female
25
Yes
Down
from 66
in the previous cycle
Male
4
Yes
Down
from 13
in the previous cycle
What do you think about the service provided at this pay point? How would you rate the performance of the staff in the following areas? - What was the state of the waiting area?
Female
0
Negative
Down
from 1
in the previous cycle
Male
0
Negative
Up
from 0
in the previous cycle
How easy is it for you to get the the pay point?
Female
Male
What was the total amount you had to pay for transport to the pay point?
Female
Male
Do you think that this pay point will learn from this survey and improve their services?
Female
177
Yes
Down
from 200
in the previous cycle
Male
36
Yes
Down
from 39
in the previous cycle
What do you think about the service provided at this pay point? How would you rate the performance of the staff in the following areas? - Did the staff treat you respectfully?
Female
0
Negative
Up
from 0
in the previous cycle
Male
0
Negative
Up
from 0
in the previous cycle
Please answer yes or no to the following questions - Are you aware of any money lenders outside this pay point?
Female
3
Yes
Down
from 102
in the previous cycle
Male
1
Yes
Down
from 20
in the previous cycle
What do you think about the service provided at this pay point? How would you rate the performance of the staff in the following areas? - Is there adequate shelter, seating, toilets, disability access?
Female
0
Negative
Down
from 1
in the previous cycle
Male
0
Negative
Up
from 0
in the previous cycle
Please answer yes or no to the following questions - Did you know before you came what documents you had to bring with you?
Female
247
Yes
Up
from 233
in the previous cycle
Male
54
Yes
Up
from 52
in the previous cycle
Please answer yes or no to the following questions - Do you know how to make a complaint at this pay point if you want to?
Female
247
Yes
Up
from 194
in the previous cycle
Male
54
Yes
Up
from 43
in the previous cycle