Results

SASSA Pay Point: Khayelitsha Site C, New Hall

3. 2015 - 2017 Making all voices count (MAVC)

SASSA Paypoint - Citizen

1 October 2016 - 30 November 2016

Community partner

Monitoring Outputs
Key Challenges Identified
  1. EPE bank account: closing of the account and obtaining a SASSA account
  2. Grant deductions: SASSA help desk at pay points for assistance with queries
  3. More frequent public information sessions by SASSA
  4. SASSA officials to wear uniforms & name tags to differentiate between CPS & SASSA staff
  5. Security and officials to stop asking for money
226
Participants
170
Female
56
Male

Pay Point Name

Female
Male

What was the total amount you had to pay for transport to the pay point?

Female
Male

What do you think about the service provided at this pay point? How would you rate the performance of the staff in the following areas? - Did the staff treat you respectfully?

Female
35
Negative
Male
8
Negative

Do you think that this pay point will learn from this survey and improve their services?

Female
111
Yes
Male
38
Yes

Please answer yes or no to the following questions - Do you think the pay point will respond to a complaint if you make one?

Female
79
Yes
Male
30
Yes

What do you think about the service provided at this pay point? How would you rate the performance of the staff in the following areas? - Is there adequate shelter, seating, toilets, disability access, clean water and cups, good ventilation?

Female
29
Negative
Male
3
Negative

Please answer yes or no to the following questions - Do you know how to make a complaint at this pay point if you want to?

Female
47
Yes
Male
15
Yes

How easy is it for you to get the the pay point?

Female
Male

What do you think about the service provided at this pay point? How would you rate the performance of the staff in the following areas? - What was the state of the waiting area?

Female
80
Negative
Male
15
Negative

What do you think about the service provided at this pay point? How would you rate the performance of the staff in the following areas? - Did the staff manage queues well?

Female
22
Negative
Male
4
Negative

What kind of grant/s do you receive - or are you applying for?

Female
Male

Please answer yes or no to the following questions - Are you aware of any money lenders outside this pay point?

Female
46
Yes
Male
28
Yes

How long did you wait in the queue before you were attended to?

Female
Male

Some questions about you - How old are you?

Female
Male

Please answer yes or no to the following questions - Did any staff or security officer ask you for money or a favour in order to help you?

Female
2
Yes
Male
1
Yes

Please answer yes or no to the following questions - Was any money deducted from your grant payment without your consent?

Female
93
Yes
Male
22
Yes

What do you think about the service provided at this pay point? How would you rate the performance of the staff in the following areas? - Did the staff work hard to help people?

Female
58
Negative
Male
12
Negative

Please answer yes or no to the following questions - Did you feel safe at the pay point, and are you satisfied with the security inside and outside the pay point?

Female
144
Yes
Male
50
Yes

Please answer yes or no to the following questions - Did you know before you came what documents you had to bring with you?

Female
149
Yes
Male
51
Yes