Results

Khutsong West Clinic

Making all voices count (MAVC)

Health - Citizen

1 October 2016 - 30 November 2016

Monitoring Outputs
304
Participants
258
Female
46
Male

Please answer yes or no to the following questions - Did you feel safe in and around the clinic?

Female
250
Yes
Male
46
Yes

Performance group - Did the administrative staff treat you respectfully?

Female
6
Negative
Male
0
Negative

Some questions about you - Where do you earn most of your income from?

Female
Male

Is this clinic the nearest health facility to your home?

Female
237
Yes
Male
41
Yes

Does this clinic have a Clinic Committee?

Female
51
Yes
Male
7
Yes

Some questions about you - How old are you?

Female
Male

Please answer yes or no to the following questions - Do you know how to make a complaint at this clinic if you wanted to?

Female
91
Yes
Male
15
Yes

Performance group - Was the clinic clean?

Female
9
Negative
Male
3
Negative

Do you know what the Clinic Committee should do?

Female
80
Yes
Male
19
Yes

Do you think that this clinic will learn from this survey and improve their services?

Female
227
Yes
Male
40
Yes

Performance group - Did the clinic manage queues well?

Female
32
Negative
Male
2
Negative

Please answer yes or no to the following questions - Do you think that the clinic will respond to a complaint if you make one? *

Female
112
Yes
Male
15
Yes

Some questions about you - Do you have any disabilities?

Female
4
Yes
Male
4
Yes

Please tell us how long you waited to: - Collect your medication

Female
Male

Performance group - Did the health professionals (doctors and nurses) treat you respectfully?

Female
2
Negative
Male
1
Negative

Please answer yes or no to the following questions - Did you get all the medication that you needed?

Female
227
Yes
Male
42
Yes

Please tell us how long you waited to: - See a professional (nurse or doctor)

Female
Male

Please answer yes or no to the following questions - Did the nurse or doctor explain your rights and ask for your consent before treating you?

Female
189
Yes
Male
34
Yes

How far did you travel to get to the clinic?

Female
Male

Please answer yes or no to the following questions - Did the staff respect your right to be examined in private?

Female
246
Yes
Male
46
Yes

Health Facility Name

Female
Male

Performance group - Does the clinic have the necessary equipment in good working condition to provide the services you need?

Female
45
Negative
Male
9
Negative

Please tell us how long you waited to: - Get registered at reception

Female
Male

What was the total amount you had to pay for transport to the service office?

Female
Male

Performance group - How good are the ambulance services?

Female
56
Negative
Male
11
Negative

What was your reason for visiting the facility?

Female
Male