Results

Khutsong

Monitoring the SASSA transition

SASSA / SAPO Card Swap

16 May 2018 - 16 November 2018

268
Participants
169
Female
99
Male

Group - Did you know that if you use your card at a commercial ATM you will pay bank charges?

Female
111
Yes
Male
75
Yes

Please indicate if you would be happy for us to potentially follow-up within in the upcoming months

Female
Male

Group - Did you set your new card up with a fingerprint?

Female
32
Yes
Male
22
Yes

How easy is it for you to get to this facility?

Female
Male

What do you think ab ded at this facility - What was the state of the waiting area?

Female
44
Poor
Male
36
Poor

Why did you need to come back? (Select all those that apply)

Female
Male

What do you think ab ded at this facility - Were queues managed well?

Female
31
Poor
Male
14
Poor

Do you know where to receive your next payout?

Female
Male

How did you know that you had to do a card swap?

Female
Male

Group - Description of bank account?

Female
158
Yes
Male
95
Yes

Group - Rates and fees?

Female
74
Yes
Male
41
Yes

Group - Age

Female
Male

What kind of grant/s do you receive - or are you applying for? (Select all those that apply)

Female
Male

What was the total amount you had to pay for the transport to get to this facility?

Female
Male

How many times have you come to this office for the same issue - because it was not resolved the first time?

Female
Male

Excluding queue time, how long did it take for the process to be completed once you were at the counter?

Female
Male

Group - Are you aware of the complaints procedure?

Female
43
Yes
Male
14
Yes

Area

Female
Male

How far do you have to travel to get to this facility?

Female
Male

How long did you stand in queue for?

Female
Male

What do you think ab ded at this facility - Were you treated respectfully?

Female
16
Poor
Male
11
Poor

Was your card swop successful?

Female
166
Yes
Male
97
Yes

Facility type

Female
Male

Group - Were the documents explained in a way you could understand?

Female
65
Yes
Male
28
Yes

Which documents were you told to bring with?

Female
Male

Group - Did you set your new card up with a pin?

Female
165
Yes
Male
95
Yes

What do you think ab ded at this facility - Did the staff work hard to help people?

Female
17
Poor
Male
16
Poor

Group - Terms and conditions?

Female
62
Yes
Male
25
Yes

What do you think ab ded at this facility - Is there adequate shelter, seating, toilets, disability access, clean water and cups, good ventilation?

Female
36
Poor
Male
33
Poor