Results
SASSA Pay Point: Montagu
3. 2015 - 2017 Making all voices count (MAVC)
SASSA Paypoint - Citizen
1 June 2014 - 31 July 2014
Key Challenges Identified
Grant deductions, this was the biggest challenge. Community outreach around deductions from grants and the use of their SASSA cards.
Follow Up on 1 June 2015
MoU terminated at the start of Cycle 2. Leading person found paid employment elsewhere and was not able to continue this work on a voluntary basis.
298
Participants
218
Female
80
Male
Please answer yes or no to the following questions - Did any staff or security officer ask you for money or a favour in order to help you?
Female
9
Yes
Male
2
Yes
Please answer yes or no to the following questions - Did you feel safe at the pay point, and are you satisfied with the security inside and outside the pay point?
Female
212
Yes
Male
80
Yes
Please answer yes or no to the following questions - Do you think the pay point will respond to a complaint if you make one?
Female
185
Yes
Male
65
Yes
Pay Point Name
Female
Male
What do you think about the service provided at this pay point? How would you rate the performance of the staff in the following areas? - Did the staff work hard to help people?
Female
9
Negative
Male
5
Negative
What kind of grant/s do you receive - or are you applying for?
Female
Male
What do you think about the service provided at this pay point? How would you rate the performance of the staff in the following areas? - Did the staff manage queues well?
Female
10
Negative
Male
6
Negative
Please answer yes or no to the following questions - Was any money deducted from your grant payment without your consent?
Female
29
Yes
Male
4
Yes
What do you think about the service provided at this pay point? How would you rate the performance of the staff in the following areas? - What was the state of the waiting area?
Female
6
Negative
Male
6
Negative
How easy is it for you to get the the pay point?
Female
Male
What was the total amount you had to pay for transport to the pay point?
Female
Male
Do you think that this pay point will learn from this survey and improve their services?
Female
171
Yes
Male
58
Yes
What do you think about the service provided at this pay point? How would you rate the performance of the staff in the following areas? - Did the staff treat you respectfully?
Female
2
Negative
Male
3
Negative
Please answer yes or no to the following questions - Are you aware of any money lenders outside this pay point?
Female
12
Yes
Male
7
Yes
What do you think about the service provided at this pay point? How would you rate the performance of the staff in the following areas? - Is there adequate shelter, seating, toilets, disability access?
Female
12
Negative
Male
8
Negative
Please answer yes or no to the following questions - Did you know before you came what documents you had to bring with you?
Female
216
Yes
Male
79
Yes
Please answer yes or no to the following questions - Do you know how to make a complaint at this pay point if you want to?
Female
119
Yes
Male
35
Yes