Results
Port Shepstone
2. 2018 Monitoring the SASSA / SAPO transition
SASSA / SAPO Card Swap
16 May 2018 - 16 November 2018
439
Participants
351
Female
88
Male
What do you think ab ded at this facility - What was the state of the waiting area?
Female
132
Poor
Male
26
Poor
Why did you need to come back? (Select all those that apply)
Female
Male
What do you think ab ded at this facility - Did the staff work hard to help people?
Female
12
Poor
Male
6
Poor
Was your card swop successful?
Female
350
Yes
Male
87
Yes
How long did you stand in queue for?
Female
Male
What kind of grant/s do you receive - or are you applying for? (Select all those that apply)
Female
Male
Group - Rates and fees?
Female
91
Yes
Male
28
Yes
Area
Female
Male
What do you think ab ded at this facility - Were queues managed well?
Female
106
Poor
Male
21
Poor
What was the total amount you had to pay for the transport to get to this facility?
Female
Male
Do you know where to receive your next payout?
Female
Male
Which documents were you told to bring with?
Female
Male
Group - Were the documents explained in a way you could understand?
Female
95
Yes
Male
29
Yes
How many times have you come to this office for the same issue - because it was not resolved the first time?
Female
Male
Group - Did you know that if you use your card at a commercial ATM you will pay bank charges?
Female
227
Yes
Male
66
Yes
What do you think ab ded at this facility - Were you treated respectfully?
Female
13
Poor
Male
3
Poor
Group - Are you aware of the complaints procedure?
Female
136
Yes
Male
36
Yes
Excluding queue time, how long did it take for the process to be completed once you were at the counter?
Female
Male
Facility type
Female
Male
How easy is it for you to get to this facility?
Female
Male
Please indicate if you would be happy for us to potentially follow-up within in the upcoming months
Female
Male
Demographics - Age
Female
Male
What do you think ab ded at this facility - Is there adequate shelter, seating, toilets, disability access, clean water and cups, good ventilation?
Female
175
Poor
Male
34
Poor
Group - Did you set your new card up with a fingerprint?
Female
351
Yes
Male
85
Yes
How far do you have to travel to get to this facility?
Female
Male
Group - Did you set your new card up with a pin?
Female
351
Yes
Male
86
Yes
Group - Description of bank account?
Female
167
Yes
Male
50
Yes
How did you know that you had to do a card swap?
Female
Male
Group - Terms and conditions?
Female
95
Yes
Male
28
Yes