Results

Port St. Johns CHC

3. 2015 - 2017 Making all voices count (MAVC)

Health - Citizen

1 June 2014 - 31 July 2014

Monitoring Outputs
Key Challenges Identified
  1. Capacitation of the Health Centre Committee
  2. Demanding improved EMS
Follow Up on 7 October 2015

The priority was capacity building of the Clinic Committee – understanding roles and responsibilities – to campaign for the provision of EMS as per regulation. Poor EMS services are a provincial wide problem. A population on 6.56 million serviced by 416 ambulances – impact most keenly felt by women & children in rural areas.

The Clinic Committee wrote a letter to the OR Tambo District Manager listing their health concerns, including poor EMS. No response received.

PSJ AO is part of the ECHCAC and was active in the hearings held by the SAHRC.

300
Participants
231
Female
69
Male

Please answer yes or no to the following questions - Do you know how to make a complaint at this clinic if you wanted to?

Female
110
Yes
Male
38
Yes

How would you rate the performance of the clinic staff in the following areas? - Was the clinic clean?

Female
10
Negative
Male
5
Negative

Please answer yes or no to the following questions - Did you feel safe in and around the clinic?

Female
226
Yes
Male
67
Yes

Please tell us how long you waited to: - Get registered at reception

Female
Male

Please tell us how long you waited to: - See a professional (nurse or doctor)

Female
Male

How would you rate the performance of the clinic staff in the following areas? - Did the administrative staff treat you respectfully?

Female
7
Negative
Male
3
Negative

Please answer yes or no to the following questions - Did the staff respect your right to be examined in private?

Female
198
Yes
Male
50
Yes

Please answer yes or no to the following questions - Did you get all the medication that you needed?

Female
148
Yes
Male
42
Yes

Please tell us how long you waited to: - Collect your medication

Female
Male

How would you rate the performance of the clinic staff in the following areas? - How good are the ambulance services?

Female
201
Negative
Male
65
Negative

How would you rate the performance of the clinic staff in the following areas? - Did the clinic manage queues well?

Female
9
Negative
Male
5
Negative

Please answer yes or no to the following questions - Did the nurse or doctor explain your rights and ask for your consent before treating you?

Female
147
Yes
Male
40
Yes

What was your reason for visiting the facility?

Female
Male

Is this clinic the nearest health facility to your home?

Female
70
Yes
Male
18
Yes

Do you know what the clinic committee should do?

Female
42
Yes
Male
19
Yes

Some questions about you - How old are you?

Female
Male

How far did you travel to get to the clinic?

Female
Male

How would you rate the performance of the clinic staff in the following areas? - Does the clinic have the necessary equipment in good working condition to provide the services you need?

Female
201
Negative
Male
63
Negative

Does this clinic have a Clinic Committee?

Female
60
Yes
Male
24
Yes

Some questions about you - Where do you earn most of your income from?

Female
Male

Some questions about you - Do you have any disabilities?

Female
12
Yes
Male
5
Yes

Please answer yes or no to the following questions - Do you think that the clinic will respond to a complaint if you make one?

Female
109
Yes
Male
38
Yes

Health Facility Name

Female
Male

Do you think that this clinic will learn from this survey and improve their services?

Female
0
Yes
Male
0
Yes

How would you rate the performance of the clinic staff in the following areas? - Did the health professionals (doctors and nurses) treat you respectfully?

Female
7
Negative
Male
1
Negative