Results

Port St. Johns CHC

2015 - 2017 Making all voices count (MAVC)

Health - Citizen

1 June 2015 - 31 July 2015

Key Challenges Identified
  1. Improved Emergency Medical Services (EMS)
  2. Monitor the implementation of the recommendations made by the SAHRC. The EMS Improvement Plan includes:
    • 2 ambulances based at PSJ CHC - 1 for maternal & 1 for general services
    • Drop off & pick up centre for patients referred to Isilimela hospital
  3. Shortage of nurses
  4. Equipment:
    • X-ray machine dysfunctional &
    • Shortage of blood pressure equipment
611
Participants
460
Female
151
Male

How would you rate the performance of the clinic staff in the following areas? - Did the clinic manage queues well?

Female
4
Negative
Down from 9 in the previous cycle
Male
4
Negative
Down from 5 in the previous cycle

Some questions about you - Where do you earn most of your income from?

Female
Male

How would you rate the performance of the clinic staff in the following areas? - Did the health professionals (doctors and nurses) treat you respectfully?

Female
2
Negative
Down from 7 in the previous cycle
Male
0
Negative
Down from 1 in the previous cycle

Some questions about you - Do you have any disabilities?

Female
8
Yes
Down from 12 in the previous cycle
Male
7
Yes
Up from 5 in the previous cycle

How would you rate the performance of the clinic staff in the following areas? - Was the clinic clean?

Female
12
Negative
Up from 10 in the previous cycle
Male
6
Negative
Up from 5 in the previous cycle

Please answer yes or no to the following questions - Do you think that the clinic will respond to a complaint if you make one?

Female
212
Yes
Up from 109 in the previous cycle
Male
74
Yes
Up from 38 in the previous cycle

What was your reason for visiting the facility?

Female
Male

How far did you travel to get to the clinic?

Female
Male

Please answer yes or no to the following questions - Did the nurse or doctor explain your rights and ask for your consent before treating you?

Female
71
Yes
Down from 147 in the previous cycle
Male
12
Yes
Down from 40 in the previous cycle

What was the total amount you had to pay for transport to this clinic?

Female
Male

Please tell us how long you waited to: - Get registered at reception

Female
Male

Do you know what the clinic committee should do?

Female
95
Yes
Up from 42 in the previous cycle
Male
38
Yes
Up from 19 in the previous cycle

Please answer yes or no to the following questions - Do you know how to make a complaint at this clinic if you wanted to?

Female
141
Yes
Up from 110 in the previous cycle
Male
51
Yes
Up from 38 in the previous cycle

How would you rate the performance of the clinic staff in the following areas? - Does the clinic have the necessary equipment in good working condition to provide the services you need?

Female
46
Negative
Down from 201 in the previous cycle
Male
22
Negative
Down from 63 in the previous cycle

Health Facility Name

Female
Male

How would you rate the performance of the clinic staff in the following areas? - Did the administrative staff treat you respectfully?

Female
1
Negative
Down from 7 in the previous cycle
Male
1
Negative
Down from 3 in the previous cycle

Some questions about you - How old are you?

Female
Male

Is this clinic the nearest health facility to your home?

Female
221
Yes
Up from 70 in the previous cycle
Male
78
Yes
Up from 18 in the previous cycle

Please answer yes or no to the following questions - Did the staff respect your right to be examined in private?

Female
228
Yes
Up from 198 in the previous cycle
Male
81
Yes
Up from 50 in the previous cycle

Please answer yes or no to the following questions - Did you feel safe in and around the clinic?

Female
228
Yes
Up from 226 in the previous cycle
Male
81
Yes
Up from 67 in the previous cycle

How would you rate the performance of the clinic staff in the following areas? - How good are the ambulance services?

Female
195
Negative
Down from 201 in the previous cycle
Male
72
Negative
Up from 65 in the previous cycle

Do you think that this clinic will learn from this survey and improve their services?

Female
101
Yes
Up from 0 in the previous cycle
Male
46
Yes
Up from 0 in the previous cycle

Please answer yes or no to the following questions - Did you get all the medication that you needed?

Female
197
Yes
Up from 148 in the previous cycle
Male
66
Yes
Up from 42 in the previous cycle

Does this clinic have a Clinic Committee?

Female
90
Yes
Up from 60 in the previous cycle
Male
43
Yes
Up from 24 in the previous cycle

Please tell us how long you waited to: - Collect your medication

Female
Male

Please tell us how long you waited to: - See a professional (nurse or doctor)

Female
Male