Results

Port St Johns

1. 2018 Monitoring the SASSA / SAPO transition

SASSA / SAPO Card Swap

16 May 2018 - 16 November 2018

237
Participants
176
Female
61
Male

Which documents were you told to bring with?

Female
Male

Group - Terms and conditions?

Female
23
Yes
Male
3
Yes

Was your card swop successful?

Female
173
Yes
Male
60
Yes

Group - Did you set your new card up with a fingerprint?

Female
88
Yes
Male
35
Yes

Group - Age

Female
Male

How easy is it for you to get to this facility?

Female
Male

Group - Rates and fees?

Female
34
Yes
Male
4
Yes

Area

Female
Male

Group - Did you set your new card up with a pin?

Female
168
Yes
Male
58
Yes

Do you know where to receive your next payout?

Female
Male

Please indicate if you would be happy for us to potentially follow-up within in the upcoming months

Female
Male

Group - Description of bank account?

Female
50
Yes
Male
13
Yes

Why did you need to come back? (Select all those that apply)

Female
Male

What do you think ab ded at this facility - Is there adequate shelter, seating, toilets, disability access, clean water and cups, good ventilation?

Female
133
Poor
Male
41
Poor

What kind of grant/s do you receive - or are you applying for? (Select all those that apply)

Female
Male

Excluding queue time, how long did it take for the process to be completed once you were at the counter?

Female
Male

How long did you stand in queue for?

Female
Male

What do you think ab ded at this facility - What was the state of the waiting area?

Female
27
Poor
Male
15
Poor

What was the total amount you had to pay for the transport to get to this facility?

Female
Male

How did you know that you had to do a card swap?

Female
Male

How many times have you come to this office for the same issue - because it was not resolved the first time?

Female
Male

What do you think ab ded at this facility - Did the staff work hard to help people?

Female
2
Poor
Male
0
Poor

Group - Were the documents explained in a way you could understand?

Female
26
Yes
Male
11
Yes

Facility type

Female
Male

How far do you have to travel to get to this facility?

Female
Male

Group - Did you know that if you use your card at a commercial ATM you will pay bank charges?

Female
56
Yes
Male
18
Yes

What do you think ab ded at this facility - Were queues managed well?

Female
1
Poor
Male
0
Poor

What do you think ab ded at this facility - Were you treated respectfully?

Female
0
Poor
Male
0
Poor

Group - Are you aware of the complaints procedure?

Female
83
Yes
Male
32
Yes