Results

SASSA Pay Point: Limehill Community Hall

2015 - 2017 Making all voices count (MAVC)

SASSA Paypoint - Citizen

1 October 2016 - 30 November 2016

Community partner

Monitoring Outputs
Key Challenges Identified
  1. Grant deductions to be stopped & cancellation of EPE bank accounts
  2. Short payments by CPS – to be referred to the local manager to investigate
  3. Infrastructure: secure & clean waiting area, toilets, water provision at both Pay & Service points
36
Participants
15
Female
21
Male

Please answer yes or no to the following questions - Are you aware of any money lenders outside this pay point?

Female
12
Yes
Male
14
Yes

What do you think about the service provided at this pay point? How would you rate the performance of the staff in the following areas? - Did the staff manage queues well?

Female
4
Negative
Male
11
Negative

What kind of grant/s do you receive - or are you applying for?

Female
Male

What do you think about the service provided at this pay point? How would you rate the performance of the staff in the following areas? - Did the staff work hard to help people?

Female
5
Negative
Male
9
Negative

Please answer yes or no to the following questions - Was any money deducted from your grant payment without your consent?

Female
8
Yes
Male
15
Yes

Please answer yes or no to the following questions - Did you know before you came what documents you had to bring with you?

Female
15
Yes
Male
19
Yes

How easy is it for you to get the the pay point?

Female
Male

What do you think about the service provided at this pay point? How would you rate the performance of the staff in the following areas? - Did the staff treat you respectfully?

Female
5
Negative
Male
7
Negative

Please answer yes or no to the following questions - Did any staff or security officer ask you for money or a favour in order to help you?

Female
11
Yes
Male
14
Yes

Please answer yes or no to the following questions - Did you feel safe at the pay point, and are you satisfied with the security inside and outside the pay point?

Female
1
Yes
Male
4
Yes

Please answer yes or no to the following questions - Do you know how to make a complaint at this pay point if you want to?

Female
10
Yes
Male
15
Yes

Some questions about you - How old are you?

Female
Male

Pay Point Name

Female
Male

What was the total amount you had to pay for transport to the pay point?

Female
Male

Do you think that this pay point will learn from this survey and improve their services?

Female
2
Yes
Male
9
Yes

What do you think about the service provided at this pay point? How would you rate the performance of the staff in the following areas? - Is there adequate shelter, seating, toilets, disability access, clean water and cups, good ventilation?

Female
15
Negative
Male
19
Negative

What do you think about the service provided at this pay point? How would you rate the performance of the staff in the following areas? - What was the state of the waiting area?

Female
15
Negative
Male
20
Negative

How long did you wait in the queue before you were attended to?

Female
Male

Please answer yes or no to the following questions - Do you think the pay point will respond to a complaint if you make one?

Female
6
Yes
Male
12
Yes