Results

SASSA Pay Point: Phatsima Community Centre

Making all voices count (MAVC)

SASSA Paypoint - Citizen

1 October 2016 - 30 November 2016

Community partner

Monitoring Outputs
Key Challenges Identified
  1. Waiting room rights education to beneficiaries on grant deductions: Section 26(a) and ConCourt ruling March 2017.
  2. Community & beneficiary education on SASSA services
  3. Visible SASSA helpdesk at Pay Point
  4. Adequate seating at the Pay Point
269
Participants
195
Female
74
Male

Please answer yes or no to the following questions - Did you feel safe at the pay point, and are you satisfied with the security inside and outside the pay point?

Female
192
Yes
Male
68
Yes

What do you think about the service provided at this pay point? How would you rate the performance of the staff in the following areas? - What was the state of the waiting area?

Female
5
Negative
Male
2
Negative

Do you think that this pay point will learn from this survey and improve their services?

Female
74
Yes
Male
35
Yes

What was the total amount you had to pay for transport to the pay point?

Female
Male

What do you think about the service provided at this pay point? How would you rate the performance of the staff in the following areas? - Did the staff treat you respectfully?

Female
1
Negative
Male
0
Negative

What do you think about the service provided at this pay point? How would you rate the performance of the staff in the following areas? - Did the staff manage queues well?

Female
2
Negative
Male
0
Negative

Pay Point Name

Female
Male

Please answer yes or no to the following questions - Do you think the pay point will respond to a complaint if you make one?

Female
124
Yes
Male
42
Yes

Some questions about you - How old are you?

Female
Male

What do you think about the service provided at this pay point? How would you rate the performance of the staff in the following areas? - Did the staff work hard to help people?

Female
0
Negative
Male
0
Negative

Please answer yes or no to the following questions - Did you know before you came what documents you had to bring with you?

Female
193
Yes
Male
74
Yes

Please answer yes or no to the following questions - Do you know how to make a complaint at this pay point if you want to?

Female
95
Yes
Male
34
Yes

How long did you wait in the queue before you were attended to?

Female
Male

Please answer yes or no to the following questions - Did any staff or security officer ask you for money or a favour in order to help you?

Female
13
Yes
Male
4
Yes

What kind of grant/s do you receive - or are you applying for?

Female
Male

Please answer yes or no to the following questions - Are you aware of any money lenders outside this pay point?

Female
131
Yes
Male
52
Yes

Please answer yes or no to the following questions - Was any money deducted from your grant payment without your consent?

Female
61
Yes
Male
27
Yes

How easy is it for you to get the the pay point?

Female
Male

What do you think about the service provided at this pay point? How would you rate the performance of the staff in the following areas? - Is there adequate shelter, seating, toilets, disability access, clean water and cups, good ventilation?

Female
3
Negative
Male
1
Negative