Results
SASSA Service Office: Ekuvukeni
3. 2015 - 2017 Making all voices count (MAVC)
SASSA Service Office - Citizen
1 October 2016 - 30 November 2016
Key Challenges Identified
- Grant deductions to be stopped & cancellation of EPE bank accounts
- Short payments by CPS – to be referred to the local manager to investigate
- Infrastructure: secure & clean waiting area, toilets, water provision at both Pay & Service points
162
Participants
122
Female
40
Male
Please answer yes or no to the following questions - Did any official (including security) ask you for money or a favour in order to help you?
Female
11
Yes
Male
4
Yes
How many times have you come to this office for the same issue - because it was not resolved the first time?
Female
Male
How would you rate the performance of the staff in the following areas? - How well did the staff manage queues?
Female
16
Negative
Male
2
Negative
What kind of service did you come here for?
Female
Male
Service Office
Female
Male
Please answer yes or no to the following questions - Are you aware that you can apply for a grant even if you do not have an ID book, using alternative identification methods? (Regulation 11)
Female
20
Yes
Male
9
Yes
What kind of grant/s do you receive - or are you applying for?
Female
Male
How would you rate the performance of the staff in the following areas? - Is there adequate shelter, seating, toilets, disability access, clean water and cups, good ventilation?
Female
62
Negative
Male
19
Negative
How would you rate the performance of the staff in the following areas? - What was the state of the waiting area?
Female
32
Negative
Male
16
Negative
How would you rate the performance of the staff in the following areas? - How respectful were the staff to you?
Female
13
Negative
Male
4
Negative
What was the total amount you had to pay for transport to the service office?
Female
Male
How would you rate the performance of the staff in the following areas? - Did the staff answer your questions clearly and give you the correct information that you needed?
Female
14
Negative
Male
5
Negative
How would you rate the performance of the staff in the following areas? - Were you satisfied with the service that you received?
Female
17
Negative
Male
5
Negative
Please answer yes or no to the following questions - Did the person serving you tell you their name or wear a name tag?
Female
98
Yes
Male
35
Yes
Please answer yes or no to the following questions - Did you know before you came what documents you had to bring with you?
Female
90
Yes
Male
37
Yes
Do you think that this service office will learn from this survey and improve their services?
Female
63
Yes
Male
9
Yes