Results

Villiersdorp

Monitoring the SASSA transition

SASSA / SAPO Card Swap

16 May 2018 - 16 November 2018

154
Participants
71
Female
83
Male

Group - Did you know that if you use your card at a commercial ATM you will pay bank charges?

Female
33
Yes
Male
42
Yes

Please indicate if you would be happy for us to potentially follow-up within in the upcoming months

Female
Male

Group - Did you set your new card up with a fingerprint?

Female
34
Yes
Male
43
Yes

How easy is it for you to get to this facility?

Female
Male

What do you think ab ded at this facility - What was the state of the waiting area?

Female
9
Poor
Male
16
Poor

Why did you need to come back? (Select all those that apply)

Female
Male

What do you think ab ded at this facility - Were queues managed well?

Female
29
Poor
Male
23
Poor

Do you know where to receive your next payout?

Female
Male

How did you know that you had to do a card swap?

Female
Male

Group - Description of bank account?

Female
35
Yes
Male
43
Yes

Group - Rates and fees?

Female
35
Yes
Male
43
Yes

Group - Age

Female
Male

What kind of grant/s do you receive - or are you applying for? (Select all those that apply)

Female
Male

What was the total amount you had to pay for the transport to get to this facility?

Female
Male

How many times have you come to this office for the same issue - because it was not resolved the first time?

Female
Male

Excluding queue time, how long did it take for the process to be completed once you were at the counter?

Female
Male

Group - Are you aware of the complaints procedure?

Female
32
Yes
Male
42
Yes

Area

Female
Male

How far do you have to travel to get to this facility?

Female
Male

How long did you stand in queue for?

Female
Male

What do you think ab ded at this facility - Were you treated respectfully?

Female
24
Poor
Male
28
Poor

Was your card swop successful?

Female
35
Yes
Male
43
Yes

Facility type

Female
Male

Group - Were the documents explained in a way you could understand?

Female
34
Yes
Male
43
Yes

Which documents were you told to bring with?

Female
Male

Group - Did you set your new card up with a pin?

Female
35
Yes
Male
43
Yes

What do you think ab ded at this facility - Did the staff work hard to help people?

Female
32
Poor
Male
29
Poor

Group - Terms and conditions?

Female
35
Yes
Male
43
Yes

What do you think ab ded at this facility - Is there adequate shelter, seating, toilets, disability access, clean water and cups, good ventilation?

Female
12
Poor
Male
13
Poor