Results

Villiersdorp

2. 2018 Monitoring the SASSA / SAPO transition

SASSA / SAPO Card Swap

16 May 2018 - 16 November 2018

154
Participants
71
Female
83
Male

Group - Did you set your new card up with a pin?

Female
35
Yes
Created with Highcharts 5.0.735353636YesNo
Male
43
Yes
Created with Highcharts 5.0.743434040YesNo

Group - Terms and conditions?

Female
35
Yes
Created with Highcharts 5.0.735353636YesNo
Male
43
Yes
Created with Highcharts 5.0.743434040YesNo

Area

Female
Created with Highcharts 5.0.7007171000000DelftVilliersdorpKhayelitshaLavender HillWitzenberg Municipality
Male
Created with Highcharts 5.0.7008383000000DelftVilliersdorpKhayelitshaLavender HillWitzenberg Municipality

What do you think ab ded at this facility - Is there adequate shelter, seating, toilets, disability access, clean water and cups, good ventilation?

Female
12
Poor
Created with Highcharts 5.0.71212555522PoorOKExcellent
Male
13
Poor
Created with Highcharts 5.0.71313666633PoorOKExcellent

Was your card swop successful?

Female
35
Yes
Created with Highcharts 5.0.735353636YesNo
Male
43
Yes
Created with Highcharts 5.0.743434040YesNo

How far do you have to travel to get to this facility?

Female
Created with Highcharts 5.0.711112424333333Under 2kmBetween 2km and 5kmBetween 5km and 10kmOver 10km
Male
Created with Highcharts 5.0.719192626333355Under 2kmBetween 2km and 5kmBetween 5km and 10kmOver 10km

Why did you need to come back? (Select all those that apply)

Female
Created with Highcharts 5.0.7313122112211The system was offlineThe SASSA / SAPO card was out of stockI was missing some of the documentsBiometric authentication failureOther (please specify)
Male
Created with Highcharts 5.0.7333300661100The system was offlineThe SASSA / SAPO card was out of stockI was missing some of the documentsBiometric authentication failureOther (please specify)

Excluding queue time, how long did it take for the process to be completed once you were at the counter?

Female
Created with Highcharts 5.0.71414141426261414335 mins or less6 - 10 mins11 - 15 mins16 - 20 minsmore than 20 mins
Male
Created with Highcharts 5.0.71313232334341010335 mins or less6 - 10 mins11 - 15 mins16 - 20 minsmore than 20 mins

Group - Age

Female
Created with Highcharts 5.0.716162525882222Under 25 years old26 - 40 years old41 - 60 years oldOlder than 60
Male
Created with Highcharts 5.0.7991313885353Under 25 years old26 - 40 years old41 - 60 years oldOlder than 60

What do you think ab ded at this facility - What was the state of the waiting area?

Female
9
Poor
Created with Highcharts 5.0.799585822PoorOKExcellent
Male
16
Poor
Created with Highcharts 5.0.71616646422PoorOKExcellent

Please indicate if you would be happy for us to potentially follow-up within in the upcoming months

Female
Created with Highcharts 5.0.7556666Yes - I am happy to be part of the follow-up groupNo - I would not like you to follow up
Male
Created with Highcharts 5.0.7228181Yes - I am happy to be part of the follow-up groupNo - I would not like you to follow up

What do you think ab ded at this facility - Were queues managed well?

Female
29
Poor
Created with Highcharts 5.0.72929404022PoorOKExcellent
Male
23
Poor
Created with Highcharts 5.0.72323525277PoorOKExcellent

Group - Did you know that if you use your card at a commercial ATM you will pay bank charges?

Female
33
Yes
Created with Highcharts 5.0.733333838YesNo
Male
42
Yes
Created with Highcharts 5.0.742424141YesNo

How long did you stand in queue for?

Female
Created with Highcharts 5.0.7772020242415155500Less than 30 minutes30 minutes - 1 hour1 - 2 hours2 - 4 hours4 - 6 hoursMore than 6 hours
Male
Created with Highcharts 5.0.7332727282817178800Less than 30 minutes30 minutes - 1 hour1 - 2 hours2 - 4 hours4 - 6 hoursMore than 6 hours

What do you think ab ded at this facility - Were you treated respectfully?

Female
24
Poor
Created with Highcharts 5.0.72424424233PoorOKExcellent
Male
28
Poor
Created with Highcharts 5.0.72828484877PoorOKExcellent

Group - Are you aware of the complaints procedure?

Female
32
Yes
Created with Highcharts 5.0.732323939YesNo
Male
42
Yes
Created with Highcharts 5.0.742424141YesNo

Group - Were the documents explained in a way you could understand?

Female
34
Yes
Created with Highcharts 5.0.734343737YesNo
Male
43
Yes
Created with Highcharts 5.0.743434040YesNo

Group - Rates and fees?

Female
35
Yes
Created with Highcharts 5.0.735353636YesNo
Male
43
Yes
Created with Highcharts 5.0.743434040YesNo

Facility type

Female
Created with Highcharts 5.0.7333131773030SAPOPaypointCommunity hallOther (please specify)
Male
Created with Highcharts 5.0.7223636444141SAPOPaypointCommunity hallOther (please specify)

How easy is it for you to get to this facility?

Female
Created with Highcharts 5.0.79943431919Very difficultDifficultEasy
Male
Created with Highcharts 5.0.7121243432828Very difficultDifficultEasy

How many times have you come to this office for the same issue - because it was not resolved the first time?

Female
Created with Highcharts 5.0.73333292999This is my 1st visit for this issueThis is my 2nd visit for this same issueThis is my 3rd or more visit for this same issue
Male
Created with Highcharts 5.0.7363627272020This is my 1st visit for this issueThis is my 2nd visit for this same issueThis is my 3rd or more visit for this same issue

Do you know where to receive your next payout?

Female
Created with Highcharts 5.0.7383827275511SAPOCommercial ATMMerchant / RetailerOther: (please specify)
Male
Created with Highcharts 5.0.7434335354411SAPOCommercial ATMMerchant / RetailerOther: (please specify)

What was the total amount you had to pay for the transport to get to this facility?

Female
Created with Highcharts 5.0.7667723231717131355NothingLess than R10R11 - R25R26 - R50R51 - R75More than R75
Male
Created with Highcharts 5.0.799141414142222161688NothingLess than R10R11 - R25R26 - R50R51 - R75More than R75

Group - Did you set your new card up with a fingerprint?

Female
34
Yes
Created with Highcharts 5.0.734343737YesNo
Male
43
Yes
Created with Highcharts 5.0.743434040YesNo

Which documents were you told to bring with?

Female
Created with Highcharts 5.0.77171101011ID documentBank cardOther: (please specify)
Male
Created with Highcharts 5.0.78383181800ID documentBank cardOther: (please specify)

How did you know that you had to do a card swap?

Female
Created with Highcharts 5.0.7404099202022SASSAMediaWord of MouthOther (please specify)
Male
Created with Highcharts 5.0.746461010272700SASSAMediaWord of MouthOther (please specify)

Group - Description of bank account?

Female
35
Yes
Created with Highcharts 5.0.735353636YesNo
Male
43
Yes
Created with Highcharts 5.0.743434040YesNo

What kind of grant/s do you receive - or are you applying for? (Select all those that apply)

Female
Created with Highcharts 5.0.72626121233332222000000State Old Age GrantDisability GrantChild-Support GrantFoster Child GrantCare Dependency GrantWar-Veteran's GrantSocial Relief of DistressGrant in aid
Male
Created with Highcharts 5.0.761612121111100000000State Old Age GrantDisability GrantChild-Support GrantFoster Child GrantCare Dependency GrantWar-Veteran's GrantSocial Relief of DistressGrant in aid

What do you think ab ded at this facility - Did the staff work hard to help people?

Female
32
Poor
Created with Highcharts 5.0.73232373722PoorOKExcellent
Male
29
Poor
Created with Highcharts 5.0.72929454588PoorOKExcellent