Community Partner

Qedusizi Advice Centre

Qedusizi Advice Centre & Community Development provides para-legal services for the poor as well as care, counseling and education programs regarding abandoned, abused, neglected, orphaned and/or homeless children. They also provide services to the elderly as well as disaster relief. The organization promotes family stability. The rights of refugees and asylum seekers are also promoted and protected. It offers community development programmes which fosters self-help and economic empowerment and healthy living.

1 June 2015 - 31 July 2015 View results

SASSA Service Office - Citizen

SASSA Service Office: KwaMhlanga

Key Challenges Identified
  1. Stop unlawful grant deductions: beneficiaries to report them all to the office.
  2. Regular ICROPS (taking SASSA services to the people in villages)
  3. Toilets for clients.
  4. Public education on SASSA services and products.
  5. Renovation of the building.

1 June 2014 - 31 July 2014 View results

SASSA Service Office - Citizen

SASSA Service Office: KwaMhlanga

Key Challenges Identified
  1. Name Tags
  2. Hours of operation – SASSA staff was on strike at the time of the monitoring exercise, working from 7am to 10am only. Current hours of operation: 7am to 4pm, to be monitored in Cycle 2.
  3. Staff Attitude
  4. Information and documentation to be provided to clients applying for grants. Clients sometimes have to request information from the security - their first point of contact and they are distrustful of the information. Their recommendation was that SASSA offers some form of receptionist to filter these queries.
Follow Up on 20 October 2015

Name tags: Staff received name tags. Reports of staff losing or damaging tags as well as newly appointed persons are being attended to. Next step is disciplinary action.

Hours of operation: Working hours is being adhered to by staff.

Staff attitude: Improved markedly. Appointment of additional staff eased the work load and contributed to better service.

Information to clients: This has not been fully addressed and needs further monitoring. Rural outreach services have been to the villages, but more public education is needed. The SASSA manager reported that the establishment of satellite offices are included in the long term plans for the office.