Results

SASSA Service Office: KwaMhlanga

3. 2015 - 2017 Making all voices count (MAVC)

SASSA Service Office - Citizen

1 June 2015 - 31 July 2015

Community partner

Key Challenges Identified
  1. Stop unlawful grant deductions: beneficiaries to report them all to the office.
  2. Regular ICROPS (taking SASSA services to the people in villages)
  3. Toilets for clients.
  4. Public education on SASSA services and products.
  5. Renovation of the building.
561
Participants
446
Female
115
Male

Service Office

Female
Male

How would you rate the performance of the staff in the following areas? - Were you satisfied with the service that you received?

Female
20
Negative
Down from 113 in the previous cycle
Male
2
Negative
Down from 31 in the previous cycle

How would you rate the performance of the staff in the following areas? - How respectful were the staff to you?

Female
11
Negative
Down from 116 in the previous cycle
Male
3
Negative
Down from 28 in the previous cycle

Please answer yes or no to the following questions - Did the person serving you tell you their name or wear a name tag?

Female
165
Yes
Up from 63 in the previous cycle
Male
42
Yes
Up from 10 in the previous cycle

How would you rate the performance of the staff in the following areas? - Did the staff answer your questions clearly and give you the correct information that you needed?

Female
12
Negative
Down from 112 in the previous cycle
Male
2
Negative
Down from 29 in the previous cycle

Please answer yes or no to the following questions - Are you aware that you can apply for a grant even if you do not have an ID book, using alternative identification methods? (Regulation 11)

Female
50
Yes
Up from 12 in the previous cycle
Male
11
Yes
Up from 4 in the previous cycle

How many times have you come to this office for the same issue - because it was not resolved the first time?

Female
Male

How would you rate the performance of the staff in the following areas? - What was the state of the waiting area?

Female
35
Negative
Down from 43 in the previous cycle
Male
8
Negative
Down from 10 in the previous cycle

Some questions about you - How old are you?

Female
Male

Do you think that this service office will learn from this survey and improve their services?

Female
159
Yes
Up from 77 in the previous cycle
Male
42
Yes
Up from 14 in the previous cycle

What was the total amount you had to pay for transport to the service office?

Female
Male

How long did you wait in the queue before you were attended to?

Female
Male

What kind of service did you come here for?

Female
Male

Please answer yes or no to the following questions - Did you know before you came what documents you had to bring with you?

Female
171
Yes
Up from 105 in the previous cycle
Male
42
Yes
Up from 24 in the previous cycle

What kind of grant/s do you receive - or are you applying for?

Female
Male

How would you rate the performance of the staff in the following areas? - How well did the staff manage queues?

Female
39
Negative
Down from 84 in the previous cycle
Male
8
Negative
Down from 16 in the previous cycle

Please answer yes or no to the following questions - Did any official (including security) ask you for money or a favour in order to help you?

Female
7
Yes
Down from 10 in the previous cycle
Male
1
Yes
Down from 2 in the previous cycle