Community Partner

Suid Afrikaanse Vroue Federasie Huis Joanna

SAVF Huis Joanna is committed to providing the best care and services to their frail, elderly and disabled residents. They understand that their residents care should be quality holistic care with deliverable best practices inclusive of promotive, preventive and curative care. Their aim is to create an environment in which older persons can thrive and live the best possible life they can.

1 June 2015 - 31 July 2015 View results

SASSA Service Office - Citizen

SASSA Service Office: Utrecht

Key Challenges Identified
  1. Unlawful grant deductions.
  2. Further public education on Regulation 11.
  3. Building improvements:

    • Provide cubicles to ensure privacy;
    • Provision of ramps & rails for the elderly and disabled.
    • Waiting area to be covered.

1 June 2014 - 31 July 2014 View results

SASSA Service Office - Citizen

SASSA Service Office: Utrecht

Key Challenges Identified
  1. Difficult for rural beneficiaries to access the office. The distance to the new SASSA office is greater and it is not centrally located. This means additional transport costs for the elderly and the young having to walk quite a distance to access the office.
  2. Long queues/Waiting times
  3. Communication with the public.
  4. Beneficiaries should be educated about Regulation 11.
Follow Up on 23 October 2015

Access for rural beneficiaries to the local office: Currently operating 8 grant application satellite sites & 1 satellite pay point. Newborns are attended to at the hospital to increase access to services. ICROPS (rural outreach services) are conducted. Services of Department of Home Affairs remain problematic, despite the introduction of a satellite service in Utrecht. Ongoing monitoring is needed.

Long queues & waiting times: Waiting time has been reduced to 30 minutes and all beneficiaries are attended to by 11am.

Communication with the public: This needs more attention. This is a function of the regional office.

Regulation 11: Information was disseminated through the ICROPS and at an event organised by the ministry of agriculture.