Key Challenges Identified
- Difficult for rural beneficiaries to access the office. The distance to the new SASSA office is greater and it is not centrally located. This means additional transport costs for the elderly and the young having to walk quite a distance to access the office.
- Long queues/Waiting times
- Communication with the public.
- Beneficiaries should be educated about Regulation 11.
Follow Up on 23 October 2015
Access for rural beneficiaries to the local office: Currently operating 8 grant application satellite sites & 1 satellite pay point. Newborns are attended to at the hospital to increase access to services. ICROPS (rural outreach services) are conducted. Services of Department of Home Affairs remain problematic, despite the introduction of a satellite service in Utrecht. Ongoing monitoring is needed.
Long queues & waiting times: Waiting time has been reduced to 30 minutes and all beneficiaries are attended to by 11am.
Communication with the public: This needs more attention. This is a function of the regional office.
Regulation 11: Information was disseminated through the ICROPS and at an event organised by the ministry of agriculture.