Results

SASSA Pay Point: Ceres Diens Sentrum, Bella Vista Community Hall, Alfred Hamlet Community Hall

2. 2015 - 2017 Making all voices count (MAVC)

SASSA Paypoint - Citizen

1 October 2016 - 30 November 2016

Community partner

Monitoring Outputs
Key Challenges Identified
  1. Education on documentation required for grant applications
  2. Awareness raising on Regulation 11
  3. SASSA to spend longer hours with beneficiaries on farms
  4. Service point is too far from the community needing its services
  5. SASSA officials must be able to serve beneficiaries in their mother tongue (Afrikaans/English)
  6. EPE accounts & deductions
155
Participants
117
Female
38
Male

Pay Point Name

Female
Male

What was the total amount you had to pay for transport to the pay point?

Female
Male

What do you think about the service provided at this pay point? How would you rate the performance of the staff in the following areas? - Did the staff treat you respectfully?

Female
0
Negative
Male
0
Negative

Do you think that this pay point will learn from this survey and improve their services?

Female
86
Yes
Male
29
Yes

Please answer yes or no to the following questions - Do you think the pay point will respond to a complaint if you make one?

Female
97
Yes
Male
25
Yes

What do you think about the service provided at this pay point? How would you rate the performance of the staff in the following areas? - Is there adequate shelter, seating, toilets, disability access, clean water and cups, good ventilation?

Female
9
Negative
Male
0
Negative

Please answer yes or no to the following questions - Do you know how to make a complaint at this pay point if you want to?

Female
66
Yes
Male
19
Yes

How easy is it for you to get the the pay point?

Female
Male

What do you think about the service provided at this pay point? How would you rate the performance of the staff in the following areas? - What was the state of the waiting area?

Female
0
Negative
Male
0
Negative

What do you think about the service provided at this pay point? How would you rate the performance of the staff in the following areas? - Did the staff manage queues well?

Female
2
Negative
Male
0
Negative

What kind of grant/s do you receive - or are you applying for?

Female
Male

Please answer yes or no to the following questions - Are you aware of any money lenders outside this pay point?

Female
11
Yes
Male
6
Yes

How long did you wait in the queue before you were attended to?

Female
Male

Some questions about you - How old are you?

Female
Male

Please answer yes or no to the following questions - Did any staff or security officer ask you for money or a favour in order to help you?

Female
11
Yes
Male
1
Yes

Please answer yes or no to the following questions - Was any money deducted from your grant payment without your consent?

Female
12
Yes
Male
2
Yes

What do you think about the service provided at this pay point? How would you rate the performance of the staff in the following areas? - Did the staff work hard to help people?

Female
0
Negative
Male
0
Negative

Please answer yes or no to the following questions - Did you feel safe at the pay point, and are you satisfied with the security inside and outside the pay point?

Female
117
Yes
Male
38
Yes

Please answer yes or no to the following questions - Did you know before you came what documents you had to bring with you?

Female
113
Yes
Male
37
Yes