Results

SASSA Service Office: Mahube

Making all voices count (MAVC)

SASSA Service Office - Citizen

1 October 2016 - 30 November 2016

Monitoring Outputs
Key Challenges Identified
  1. Regulation 11 – greater awareness to be raised
  2. Recourse mechanism & EPE account: SASSA to offer assistance to stop deductions and to obtain refunds for unlawful deductions. Grant beneficiaries require assistance to close the EPE accounts and to revert to SASSA accounts.
  3. SASSA to continue with community education on SASSA services and rights
  4. Improved satellite services around Eersterus to include the intake and capturing of grant applications
608
Participants
382
Female
226
Male

Please answer yes or no to the following questions - Are you aware that you can apply for a grant even if you do not have an ID book, using alternative identification methods? (Regulation 11)

Female
8
Yes
Down from 34 in the previous cycle
Male
5
Yes
Down from 22 in the previous cycle

Some questions about you - How old are you?

Female
Male

How would you rate the performance of the staff in the following areas? - Were you satisfied with the service that you received?

Female
2
Negative
Down from 11 in the previous cycle
Male
1
Negative
Down from 3 in the previous cycle

Do you think that this service office will learn from this survey and improve their services?

Female
176
Yes
Up from 172 in the previous cycle
Male
114
Yes
Up from 81 in the previous cycle

What was the total amount you had to pay for transport to the service office?

Female
Male

How would you rate the performance of the staff in the following areas? - Is there adequate shelter, seating, toilets, disability access, clean water and cups, good ventilation?

Female
16
Negative
Male
14
Negative

Please answer yes or no to the following questions - Did the person serving you tell you their name or wear a name tag?

Female
146
Yes
Up from 137 in the previous cycle
Male
95
Yes
Up from 75 in the previous cycle

How would you rate the performance of the staff in the following areas? - How well did the staff manage queues?

Female
6
Negative
Down from 19 in the previous cycle
Male
4
Negative
Down from 8 in the previous cycle

What kind of service did you come here for?

Female
Male

Service Office

Female
Male

Please answer yes or no to the following questions - Did you know before you came what documents you had to bring with you?

Female
129
Yes
Down from 162 in the previous cycle
Male
84
Yes
Down from 87 in the previous cycle

How would you rate the performance of the staff in the following areas? - Did the staff answer your questions clearly and give you the correct information that you needed?

Female
5
Negative
Down from 18 in the previous cycle
Male
3
Negative
Down from 4 in the previous cycle

What kind of grant/s do you receive - or are you applying for?

Female
Male

How long did you wait in the queue before you were attended to?

Female
Male

Please answer yes or no to the following questions - Did any official (including security) ask you for money or a favour in order to help you?

Female
1
Yes
Down from 3 in the previous cycle
Male
1
Yes
Down from 5 in the previous cycle

How many times have you come to this office for the same issue - because it was not resolved the first time?

Female
Male

How would you rate the performance of the staff in the following areas? - What was the state of the waiting area?

Female
8
Negative
Down from 27 in the previous cycle
Male
3
Negative
Down from 12 in the previous cycle

How would you rate the performance of the staff in the following areas? - How respectful were the staff to you?

Female
2
Negative
Down from 16 in the previous cycle
Male
0
Negative
Down from 9 in the previous cycle