- 10928 Tlou Street, Mamelodi East, Gauteng, 0122
- 083 587 5731
- jmabungela@yahoo.com
Monitoring site
Tshedza Development works around the area of Mamelodi, within the Tshwane Metro. The core business of Tshedza is to promote human development and community capacity training and activities on human rights education and job creation opportunities for community members. The organisation works closely with the local government and disaster management of Tshwane as well as the Department of Health and the local SASSA Service Point. The organisation has been effective in monitoring the Health facilities and SASSA Service Point.
1 October 2016 - 30 November 2016
View results
SASSA Service Office - Citizen
SASSA Service Office: Mahube
Key Challenges Identified
- Regulation 11 – greater awareness to be raised
- Recourse mechanism & EPE account: SASSA to offer assistance to stop deductions and to obtain refunds for unlawful deductions. Grant beneficiaries require assistance to close the EPE accounts and to revert to SASSA accounts.
- SASSA to continue with community education on SASSA services and rights
- Improved satellite services around Eersterus to include the intake and capturing of grant applications
1 June 2015 - 31 July 2015
View results
SASSA Service Office - Citizen
SASSA Service Office: Mahube
Key Challenges Identified
- Regulation 11 – Community awareness to be raised
- Staff name tags
- Documents needed for grant applications – community education to be conducted
- Queue management to be improved by queue marshal
- Satellite offices to offer full function – including the processing of grant applications.
1 June 2014 - 31 July 2014
View results
SASSA Service Office - Citizen
SASSA Service Office: Mahube
Key Challenges Identified
- Queue management
- Regulation 11 and types of document required to process applications
- Name tags
- Develop and implement the complaint system: deductions from all grants and services.
- Satellite service point and community outreach by SASSA: when the mobile service goes to the community it collects information manually. Applicants still have to return to the SASSA office for the same purpose. This is costly to the poor.
- General outreach and information dissemination.
Follow Up on 8 October 2015
Queue management: Not improved.
Name Tags: Some staff members still fail to wear name tags.
Community Education on Regulation 11: SASSA office failed to raise community awareness.
Satellite Service Point: Still fails to process grant applications – only offers advice on documents needed to apply for grants. The two satellite sites must be of greater benefit to the community to curtail spending on transport costs to the Mahube Service Office.
The JMC reported that it made several attempts to work with the SASSA office to improve services. The JMC felt that community concerns are not taken seriously by the office. An acting manager was appointed recently. The JMC will engage with him. It seems that the SASSA staff member who served on the JMC failed to act as the strong link needed with the SASSA local facility.
The JMC will play a more active role in the monitoring of the new Improvement Plan.