Results

SASSA Service Office: Paarl

Making all voices count (MAVC)

SASSA Service Office - Citizen

1 June 2014 - 31 July 2014

Community partner

Monitoring Outputs
Key Challenges Identified
  1. Unlawful debit deductions must stop. SASSA must have workshops with the community.
  2. Community outreach advising people not to take loans or policies they do not want.
  3. Staff to wear name tags and uniforms.
Follow Up on 20 October 2015

Bukiwe, the coordinator of Paarl AO, serves on MTT dealing with grant deductions. She has been forwarding cases to Black Sash.

The Paarl AO has also been advising beneficiaries on how to register unlawful grant deductions using the recourse mechanism.

The local SASSA office is dependent on solutions to the deductions from the national office.

342
Participants
261
Female
81
Male

Please answer yes or no to the following questions - Are you aware that you can apply for a grant even if you do not have an ID book, using alternative identification methods? (Regulation 11)

Female
6
Yes
Male
1
Yes

How would you rate the performance of the staff in the following areas? - Were you satisfied with the service that you received?

Female
4
Negative
Male
1
Negative

Do you think that this service office will learn from this survey and improve their services?

Female
252
Yes
Male
69
Yes

What was the total amount you had to pay for transport to the service office?

Female
Male

How many times have you come to this office for the same issue - because it was not resolved the first time?

Female
Male

How long did you wait in the queue before you were attended to?

Female
Male

How would you rate the performance of the staff in the following areas? - How well did the staff manage queues?

Female
2
Negative
Male
2
Negative

What kind of service did you come here for?

Female
Male

Service Office

Female
Male

Some questions about you - How old are you?

Female
Male

What kind of grant/s do you receive - or are you applying for?

Female
Male

Please answer yes or no to the following questions - Did you know before you came what documents you had to bring with you?

Female
255
Yes
Male
77
Yes

Please answer yes or no to the following questions - Did the person serving you tell you their name or wear a name tag?

Female
257
Yes
Male
80
Yes

Please answer yes or no to the following questions - Did any official (including security) ask you for money or a favour in order to help you?

Female
0
Yes
Male
0
Yes

How would you rate the performance of the staff in the following areas? - Did the staff answer your questions clearly and give you the correct information that you needed?

Female
3
Negative
Male
1
Negative

How would you rate the performance of the staff in the following areas? - What was the state of the waiting area?

Female
0
Negative
Male
1
Negative

How would you rate the performance of the staff in the following areas? - How respectful were the staff to you?

Female
2
Negative
Male
2
Negative