Results

SASSA Service Office: Paarl

3. 2015 - 2017 Making all voices count (MAVC)

SASSA Service Office - Citizen

1 October 2016 - 30 November 2016

Community partner

Monitoring Outputs
565
Participants
402
Female
163
Male

Service Office

Female
Male

What was the total amount you had to pay for transport to the service office?

Female
Male

How would you rate the performance of the staff in the following areas? - How respectful were the staff to you?

Female
1
Negative
Up from 0 in the previous cycle
Male
0
Negative
Up from 0 in the previous cycle

Please answer yes or no to the following questions - Did the person serving you tell you their name or wear a name tag?

Female
231
Yes
Up from 154 in the previous cycle
Male
68
Yes
Down from 79 in the previous cycle

Some questions about you - How old are you?

Female
Male

How would you rate the performance of the staff in the following areas? - Did the staff answer your questions clearly and give you the correct information that you needed?

Female
2
Negative
Up from 0 in the previous cycle
Male
1
Negative
Up from 0 in the previous cycle

Please answer yes or no to the following questions - Are you aware that you can apply for a grant even if you do not have an ID book, using alternative identification methods? (Regulation 11)

Female
113
Yes
Down from 150 in the previous cycle
Male
38
Yes
Down from 85 in the previous cycle

How many times have you come to this office for the same issue - because it was not resolved the first time?

Female
Male

How would you rate the performance of the staff in the following areas? - What was the state of the waiting area?

Female
3
Negative
Up from 0 in the previous cycle
Male
3
Negative
Up from 0 in the previous cycle

What kind of grant/s do you receive - or are you applying for?

Female
Male

Do you think that this service office will learn from this survey and improve their services?

Female
174
Yes
Up from 164 in the previous cycle
Male
56
Yes
Down from 92 in the previous cycle

How long did you wait in the queue before you were attended to?

Female
Male

What kind of service did you come here for?

Female
Male

How would you rate the performance of the staff in the following areas? - Were you satisfied with the service that you received?

Female
3
Negative
Up from 0 in the previous cycle
Male
0
Negative
Up from 0 in the previous cycle

Please answer yes or no to the following questions - Did any official (including security) ask you for money or a favour in order to help you?

Female
5
Yes
Up from 1 in the previous cycle
Male
1
Yes
Up from 0 in the previous cycle

How would you rate the performance of the staff in the following areas? - Is there adequate shelter, seating, toilets, disability access, clean water and cups, good ventilation?

Female
3
Negative
Male
1
Negative

How would you rate the performance of the staff in the following areas? - How well did the staff manage queues?

Female
2
Negative
Up from 0 in the previous cycle
Male
2
Negative
Up from 0 in the previous cycle

Please answer yes or no to the following questions - Did you know before you came what documents you had to bring with you?

Female
234
Yes
Up from 164 in the previous cycle
Male
68
Yes
Down from 89 in the previous cycle