Results

SASSA Service Office: Paarl

Making all voices count (MAVC)

SASSA Service Office - Citizen

1 June 2015 - 31 July 2015

Community partner

Key Challenges Identified
  1. Regulation 11 – public education to raise community awareness
  2. Grant deductions – beneficiary education on recourse mechanism & monitoring implementation effectiveness thereof – ensuring that beneficiaries get their money back
  3. Food parcels – access to information, distribution of SASSA / DSD pamphlet
  4. Communicate with SASSA unhappiness with services provided by CPS
599
Participants
426
Female
173
Male

Please answer yes or no to the following questions - Are you aware that you can apply for a grant even if you do not have an ID book, using alternative identification methods? (Regulation 11)

Female
150
Yes
Up from 6 in the previous cycle
Male
85
Yes
Up from 1 in the previous cycle

How would you rate the performance of the staff in the following areas? - Were you satisfied with the service that you received?

Female
0
Negative
Down from 4 in the previous cycle
Male
0
Negative
Down from 1 in the previous cycle

Do you think that this service office will learn from this survey and improve their services?

Female
164
Yes
Down from 252 in the previous cycle
Male
92
Yes
Up from 69 in the previous cycle

What was the total amount you had to pay for transport to the service office?

Female
Male

How many times have you come to this office for the same issue - because it was not resolved the first time?

Female
Male

How long did you wait in the queue before you were attended to?

Female
Male

How would you rate the performance of the staff in the following areas? - How well did the staff manage queues?

Female
0
Negative
Down from 2 in the previous cycle
Male
0
Negative
Down from 2 in the previous cycle

What kind of service did you come here for?

Female
Male

Service Office

Female
Male

Some questions about you - How old are you?

Female
Male

What kind of grant/s do you receive - or are you applying for?

Female
Male

Please answer yes or no to the following questions - Did you know before you came what documents you had to bring with you?

Female
164
Yes
Down from 255 in the previous cycle
Male
89
Yes
Up from 77 in the previous cycle

Please answer yes or no to the following questions - Did the person serving you tell you their name or wear a name tag?

Female
154
Yes
Down from 257 in the previous cycle
Male
79
Yes
Down from 80 in the previous cycle

Please answer yes or no to the following questions - Did any official (including security) ask you for money or a favour in order to help you?

Female
1
Yes
Up from 0 in the previous cycle
Male
0
Yes
Up from 0 in the previous cycle

How would you rate the performance of the staff in the following areas? - Did the staff answer your questions clearly and give you the correct information that you needed?

Female
0
Negative
Down from 3 in the previous cycle
Male
0
Negative
Down from 1 in the previous cycle

How would you rate the performance of the staff in the following areas? - What was the state of the waiting area?

Female
0
Negative
Up from 0 in the previous cycle
Male
0
Negative
Down from 1 in the previous cycle

How would you rate the performance of the staff in the following areas? - How respectful were the staff to you?

Female
0
Negative
Down from 2 in the previous cycle
Male
0
Negative
Down from 2 in the previous cycle