Results

Pietermaritzburg

2. 2018 Monitoring the SASSA / SAPO transition

SASSA / SAPO Card Swap

16 May 2018 - 16 November 2018

Community partner

134
Participants
99
Female
35
Male

Group - Did you set your new card up with a pin?

Female
96
Yes
Created with Highcharts 5.0.7969633YesNo
Male
34
Yes
Created with Highcharts 5.0.7343411YesNo

Group - Terms and conditions?

Female
71
Yes
Created with Highcharts 5.0.771712828YesNo
Male
24
Yes
Created with Highcharts 5.0.724241111YesNo

Area

Female
Created with Highcharts 5.0.7000099990000HowickLimehillPietermaritzburgPort ShepstoneElukwatini
Male
Created with Highcharts 5.0.7000035350000HowickLimehillPietermaritzburgPort ShepstoneElukwatini

What do you think ab ded at this facility - Is there adequate shelter, seating, toilets, disability access, clean water and cups, good ventilation?

Female
55
Poor
Created with Highcharts 5.0.7555522222222PoorOKExcellent
Male
15
Poor
Created with Highcharts 5.0.71515991111PoorOKExcellent

Was your card swop successful?

Female
97
Yes
Created with Highcharts 5.0.7979722YesNo
Male
33
Yes
Created with Highcharts 5.0.7333322YesNo

How far do you have to travel to get to this facility?

Female
Created with Highcharts 5.0.727273030333399Under 2kmBetween 2km and 5kmBetween 5km and 10kmOver 10km
Male
Created with Highcharts 5.0.7991010111155Under 2kmBetween 2km and 5kmBetween 5km and 10kmOver 10km

Why did you need to come back? (Select all those that apply)

Female
Created with Highcharts 5.0.70022000000The system was offlineThe SASSA / SAPO card was out of stockI was missing some of the documentsBiometric authentication failureOther (please specify)
Male
Created with Highcharts 5.0.71111001100The system was offlineThe SASSA / SAPO card was out of stockI was missing some of the documentsBiometric authentication failureOther (please specify)

Excluding queue time, how long did it take for the process to be completed once you were at the counter?

Female
Created with Highcharts 5.0.712126767101022885 mins or less6 - 10 mins11 - 15 mins16 - 20 minsmore than 20 mins
Male
Created with Highcharts 5.0.73320207700555 mins or less6 - 10 mins11 - 15 mins16 - 20 minsmore than 20 mins

Demographics - Age

Female
Created with Highcharts 5.0.755202039393535Under 25 years old26 - 40 years old41 - 60 years oldOlder than 60
Male
Created with Highcharts 5.0.70022992424Under 25 years old26 - 40 years old41 - 60 years oldOlder than 60

What do you think ab ded at this facility - What was the state of the waiting area?

Female
44
Poor
Created with Highcharts 5.0.7444434342121PoorOKExcellent
Male
13
Poor
Created with Highcharts 5.0.7131310101212PoorOKExcellent

Please indicate if you would be happy for us to potentially follow-up within in the upcoming months

Female
Created with Highcharts 5.0.740405959Yes - I am happy to be part of the follow-up groupNo - I would not like you to follow up
Male
Created with Highcharts 5.0.714142121Yes - I am happy to be part of the follow-up groupNo - I would not like you to follow up

What do you think ab ded at this facility - Were queues managed well?

Female
14
Poor
Created with Highcharts 5.0.7141452523333PoorOKExcellent
Male
6
Poor
Created with Highcharts 5.0.76614141414PoorOKExcellent

Group - Did you know that if you use your card at a commercial ATM you will pay bank charges?

Female
81
Yes
Created with Highcharts 5.0.781811818YesNo
Male
27
Yes
Created with Highcharts 5.0.7272788YesNo

How long did you stand in queue for?

Female
Created with Highcharts 5.0.7883232181827279955Less than 30 minutes30 minutes - 1 hour1 - 2 hours2 - 4 hours4 - 6 hoursMore than 6 hours
Male
Created with Highcharts 5.0.722111199991133Less than 30 minutes30 minutes - 1 hour1 - 2 hours2 - 4 hours4 - 6 hoursMore than 6 hours

What do you think ab ded at this facility - Were you treated respectfully?

Female
4
Poor
Created with Highcharts 5.0.74446464949PoorOKExcellent
Male
2
Poor
Created with Highcharts 5.0.72216161616PoorOKExcellent

Group - Are you aware of the complaints procedure?

Female
54
Yes
Created with Highcharts 5.0.754544545YesNo
Male
25
Yes
Created with Highcharts 5.0.725251010YesNo

Group - Were the documents explained in a way you could understand?

Female
78
Yes
Created with Highcharts 5.0.778782121YesNo
Male
27
Yes
Created with Highcharts 5.0.7272788YesNo

Group - Rates and fees?

Female
63
Yes
Created with Highcharts 5.0.763633636YesNo
Male
26
Yes
Created with Highcharts 5.0.7262699YesNo

Facility type

Female
Created with Highcharts 5.0.732324444232300SAPOPaypointCommunity hallOther (please specify)
Male
Created with Highcharts 5.0.7191910106600SAPOPaypointCommunity hallOther (please specify)

How easy is it for you to get to this facility?

Female
Created with Highcharts 5.0.71113138585Very difficultDifficultEasy
Male
Created with Highcharts 5.0.711772727Very difficultDifficultEasy

How many times have you come to this office for the same issue - because it was not resolved the first time?

Female
Created with Highcharts 5.0.795952222This is my 1st visit for this issueThis is my 2nd visit for this same issueThis is my 3rd or more visit for this same issue
Male
Created with Highcharts 5.0.730302233This is my 1st visit for this issueThis is my 2nd visit for this same issueThis is my 3rd or more visit for this same issue

Do you know where to receive your next payout?

Female
Created with Highcharts 5.0.766661313161644SAPOCommercial ATMMerchant / RetailerOther: (please specify)
Male
Created with Highcharts 5.0.72525227711SAPOCommercial ATMMerchant / RetailerOther: (please specify)

What was the total amount you had to pay for the transport to get to this facility?

Female
Created with Highcharts 5.0.7454512123737550000NothingLess than R10R11 - R25R26 - R50R51 - R75More than R75
Male
Created with Highcharts 5.0.799332020330000NothingLess than R10R11 - R25R26 - R50R51 - R75More than R75

Group - Did you set your new card up with a fingerprint?

Female
96
Yes
Created with Highcharts 5.0.7969633YesNo
Male
34
Yes
Created with Highcharts 5.0.7343411YesNo

Which documents were you told to bring with?

Female
Created with Highcharts 5.0.7979715151818ID documentBank cardOther: (please specify)
Male
Created with Highcharts 5.0.735355555ID documentBank cardOther: (please specify)

How did you know that you had to do a card swap?

Female
Created with Highcharts 5.0.752522929171700SASSAMediaWord of MouthOther (please specify)
Male
Created with Highcharts 5.0.7191911113311SASSAMediaWord of MouthOther (please specify)

Group - Description of bank account?

Female
72
Yes
Created with Highcharts 5.0.772722727YesNo
Male
27
Yes
Created with Highcharts 5.0.7272788YesNo

What kind of grant/s do you receive - or are you applying for? (Select all those that apply)

Female
Created with Highcharts 5.0.74444212142423300000000State Old Age GrantDisability GrantChild-Support GrantFoster Child GrantCare Dependency GrantWar-Veteran's GrantSocial Relief of DistressGrant in aid
Male
Created with Highcharts 5.0.724241111000000000000State Old Age GrantDisability GrantChild-Support GrantFoster Child GrantCare Dependency GrantWar-Veteran's GrantSocial Relief of DistressGrant in aid

What do you think ab ded at this facility - Did the staff work hard to help people?

Female
5
Poor
Created with Highcharts 5.0.75545454949PoorOKExcellent
Male
2
Poor
Created with Highcharts 5.0.72216161616PoorOKExcellent