Results
Pietermaritzburg
2. 2018 Monitoring the SASSA / SAPO transition
SASSA / SAPO Card Swap
16 May 2018 - 16 November 2018
134
Participants
99
Female
35
Male
Group - Are you aware of the complaints procedure?
Female
54
Yes
Male
25
Yes
Group - Did you know that if you use your card at a commercial ATM you will pay bank charges?
Female
81
Yes
Male
27
Yes
Please indicate if you would be happy for us to potentially follow-up within in the upcoming months
Female
Male
Group - Did you set your new card up with a pin?
Female
96
Yes
Male
34
Yes
Area
Female
Male
Group - Were the documents explained in a way you could understand?
Female
78
Yes
Male
27
Yes
What do you think ab ded at this facility - Did the staff work hard to help people?
Female
5
Poor
Male
2
Poor
Why did you need to come back? (Select all those that apply)
Female
Male
What do you think ab ded at this facility - Were you treated respectfully?
Female
4
Poor
Male
2
Poor
What kind of grant/s do you receive - or are you applying for? (Select all those that apply)
Female
Male
Was your card swop successful?
Female
97
Yes
Male
33
Yes
What do you think ab ded at this facility - Is there adequate shelter, seating, toilets, disability access, clean water and cups, good ventilation?
Female
55
Poor
Male
15
Poor
What was the total amount you had to pay for the transport to get to this facility?
Female
Male
How did you know that you had to do a card swap?
Female
Male
Group - Did you set your new card up with a fingerprint?
Female
96
Yes
Male
34
Yes
How easy is it for you to get to this facility?
Female
Male
Facility type
Female
Male
How far do you have to travel to get to this facility?
Female
Male
Excluding queue time, how long did it take for the process to be completed once you were at the counter?
Female
Male
Do you know where to receive your next payout?
Female
Male
Group - Description of bank account?
Female
72
Yes
Male
27
Yes
Group - Terms and conditions?
Female
71
Yes
Male
24
Yes
What do you think ab ded at this facility - Were queues managed well?
Female
14
Poor
Male
6
Poor
Which documents were you told to bring with?
Female
Male
How long did you stand in queue for?
Female
Male
What do you think ab ded at this facility - What was the state of the waiting area?
Female
44
Poor
Male
13
Poor
How many times have you come to this office for the same issue - because it was not resolved the first time?
Female
Male
Group - Rates and fees?
Female
63
Yes
Male
26
Yes