Results

SASSA Pay Point: Portlands Indoor Centre

3. 2015 - 2017 Making all voices count (MAVC)

SASSA Paypoint - Citizen

1 October 2016 - 30 November 2016

Community partner

Monitoring Outputs
Key Challenges Identified
  1. Adequate shelter and comfort at pay points – currently present a health risk in particular to the elderly
  2. Want different grants to be paid on different days
  3. More staff & working ATMs at the pay points
  4. More pay points in Mitchells Plain – one in each of the areas of Mitchells Plain
  5. Clean drinking water to be provided – currently using taps in toilet
301
Participants
208
Female
93
Male

Please answer yes or no to the following questions - Did any staff or security officer ask you for money or a favour in order to help you?

Female
3
Yes
Created with Highcharts 5.0.733205205YesNo
Male
1
Yes
Created with Highcharts 5.0.7119292YesNo

Please answer yes or no to the following questions - Did you feel safe at the pay point, and are you satisfied with the security inside and outside the pay point?

Female
190
Yes
Created with Highcharts 5.0.71901901818YesNo
Male
86
Yes
Created with Highcharts 5.0.7868677YesNo

Please answer yes or no to the following questions - Do you think the pay point will respond to a complaint if you make one?

Female
160
Yes
Created with Highcharts 5.0.71601604848YesNo
Male
71
Yes
Created with Highcharts 5.0.771712222YesNo

Pay Point Name

Female
Created with Highcharts 5.0.720820800000000Portlands Indoor Centre SASSA Pay PointKhayelitsha Site C, SASSA Pay PointStellenbosch Town Hall SASSA Pay PointSteenberg Community Centre SASSA Pay PointCeres Diens Sentrum SASSA Pay Point
Male
Created with Highcharts 5.0.7939300000000Portlands Indoor Centre SASSA Pay PointKhayelitsha Site C, SASSA Pay PointStellenbosch Town Hall SASSA Pay PointSteenberg Community Centre SASSA Pay PointCeres Diens Sentrum SASSA Pay Point

What do you think about the service provided at this pay point? How would you rate the performance of the staff in the following areas? - Did the staff work hard to help people?

Female
6
Negative
Created with Highcharts 5.0.7666262140140NegativeNeutralPositive
Male
5
Negative
Created with Highcharts 5.0.75532325656NegativeNeutralPositive

What kind of grant/s do you receive - or are you applying for?

Female
Created with Highcharts 5.0.7113113272764645544000000State Old Age GrantDisability GrantChild-Support GrantFoster Child GrantCare Dependency GrantWar-Veteran's GrantSocial Relief of DistressGrant in aid
Male
Created with Highcharts 5.0.763632828220000000000State Old Age GrantDisability GrantChild-Support GrantFoster Child GrantCare Dependency GrantWar-Veteran's GrantSocial Relief of DistressGrant in aid

What do you think about the service provided at this pay point? How would you rate the performance of the staff in the following areas? - Did the staff manage queues well?

Female
11
Negative
Created with Highcharts 5.0.711117676121121NegativeNeutralPositive
Male
6
Negative
Created with Highcharts 5.0.76637375050NegativeNeutralPositive

Please answer yes or no to the following questions - Was any money deducted from your grant payment without your consent?

Female
53
Yes
Created with Highcharts 5.0.75353155155YesNo
Male
20
Yes
Created with Highcharts 5.0.720207373YesNo

What do you think about the service provided at this pay point? How would you rate the performance of the staff in the following areas? - What was the state of the waiting area?

Female
21
Negative
Created with Highcharts 5.0.721211231236464NegativeNeutralPositive
Male
6
Negative
Created with Highcharts 5.0.76658582929NegativeNeutralPositive

How easy is it for you to get the the pay point?

Female
Created with Highcharts 5.0.719193838151151Very difficultDifficultEasy
Male
Created with Highcharts 5.0.79926265858Very difficultDifficultEasy

What was the total amount you had to pay for transport to the pay point?

Female
Created with Highcharts 5.0.747472212612629292222NothingLess than R10R11 - R25R26 - R50R51 - R75More than R75
Male
Created with Highcharts 5.0.7232311535315151100NothingLess than R10R11 - R25R26 - R50R51 - R75More than R75

Do you think that this pay point will learn from this survey and improve their services?

Female
149
Yes
Created with Highcharts 5.0.7149149665353YesNoMaybe
Male
73
Yes
Created with Highcharts 5.0.77373221818YesNoMaybe

What do you think about the service provided at this pay point? How would you rate the performance of the staff in the following areas? - Did the staff treat you respectfully?

Female
5
Negative
Created with Highcharts 5.0.7556363140140NegativeNeutralPositive
Male
3
Negative
Created with Highcharts 5.0.73331315959NegativeNeutralPositive

Please answer yes or no to the following questions - Are you aware of any money lenders outside this pay point?

Female
84
Yes
Created with Highcharts 5.0.78484124124YesNo
Male
31
Yes
Created with Highcharts 5.0.731316262YesNo

What do you think about the service provided at this pay point? How would you rate the performance of the staff in the following areas? - Is there adequate shelter, seating, toilets, disability access, clean water and cups, good ventilation?

Female
30
Negative
Created with Highcharts 5.0.7303098988080NegativeNeutralPositive
Male
9
Negative
Created with Highcharts 5.0.79948483636NegativeNeutralPositive

Please answer yes or no to the following questions - Did you know before you came what documents you had to bring with you?

Female
202
Yes
Created with Highcharts 5.0.720220266YesNo
Male
92
Yes
Created with Highcharts 5.0.7929211YesNo

Please answer yes or no to the following questions - Do you know how to make a complaint at this pay point if you want to?

Female
116
Yes
Created with Highcharts 5.0.71161169292YesNo
Male
57
Yes
Created with Highcharts 5.0.757573636YesNo

Some questions about you - How old are you?

Female
Created with Highcharts 5.0.7131346464141108108Under 25 years old26 - 40 years old41 - 60 years oldOlder than 60 years
Male
Created with Highcharts 5.0.7118822226262Under 25 years old26 - 40 years old41 - 60 years oldOlder than 60 years

How long did you wait in the queue before you were attended to?

Female
Created with Highcharts 5.0.733131359599797343422Less than 30 minutes30 minutes - 1 hour1 - 2 hours2 - 4 hours4 - 6 hoursMore than 6 hours
Male
Created with Highcharts 5.0.74499292945456600Less than 30 minutes30 minutes - 1 hour1 - 2 hours2 - 4 hours4 - 6 hoursMore than 6 hours