Results
SASSA Pay Point: Portlands Indoor Centre
2015 - 2017 Making all voices count (MAVC)
SASSA Paypoint - Citizen
1 October 2016 - 30 November 2016
Key Challenges Identified
- Adequate shelter and comfort at pay points – currently present a health risk in particular to the elderly
- Want different grants to be paid on different days
- More staff & working ATMs at the pay points
- More pay points in Mitchells Plain – one in each of the areas of Mitchells Plain
- Clean drinking water to be provided – currently using taps in toilet
301
Participants
208
Female
93
Male
Please answer yes or no to the following questions - Are you aware of any money lenders outside this pay point?
Female
84
Yes
Male
31
Yes
What do you think about the service provided at this pay point? How would you rate the performance of the staff in the following areas? - Did the staff manage queues well?
Female
11
Negative
Male
6
Negative
What kind of grant/s do you receive - or are you applying for?
Female
Male
What do you think about the service provided at this pay point? How would you rate the performance of the staff in the following areas? - Did the staff work hard to help people?
Female
6
Negative
Male
5
Negative
Please answer yes or no to the following questions - Was any money deducted from your grant payment without your consent?
Female
53
Yes
Male
20
Yes
Please answer yes or no to the following questions - Did you know before you came what documents you had to bring with you?
Female
202
Yes
Male
92
Yes
How easy is it for you to get the the pay point?
Female
Male
What do you think about the service provided at this pay point? How would you rate the performance of the staff in the following areas? - Did the staff treat you respectfully?
Female
5
Negative
Male
3
Negative
Please answer yes or no to the following questions - Did any staff or security officer ask you for money or a favour in order to help you?
Female
3
Yes
Male
1
Yes
Please answer yes or no to the following questions - Did you feel safe at the pay point, and are you satisfied with the security inside and outside the pay point?
Female
190
Yes
Male
86
Yes
Please answer yes or no to the following questions - Do you know how to make a complaint at this pay point if you want to?
Female
116
Yes
Male
57
Yes
Some questions about you - How old are you?
Female
Male
Pay Point Name
Female
Male
What was the total amount you had to pay for transport to the pay point?
Female
Male
Do you think that this pay point will learn from this survey and improve their services?
Female
149
Yes
Male
73
Yes
What do you think about the service provided at this pay point? How would you rate the performance of the staff in the following areas? - Is there adequate shelter, seating, toilets, disability access, clean water and cups, good ventilation?
Female
30
Negative
Male
9
Negative
What do you think about the service provided at this pay point? How would you rate the performance of the staff in the following areas? - What was the state of the waiting area?
Female
21
Negative
Male
6
Negative
How long did you wait in the queue before you were attended to?
Female
Male
Please answer yes or no to the following questions - Do you think the pay point will respond to a complaint if you make one?
Female
160
Yes
Male
71
Yes