Results

Soshanguve Block X Clinic

3. 2015 - 2017 Making all voices count (MAVC)

Health - Citizen

1 June 2014 - 31 July 2014

Monitoring Outputs
Key Challenges Identified
  1. Availability of medication
  2. Proper Filling system
  3. Infrastructure (meeting with MMC District)
  4. Queue management
Follow Up on 22 September 2015

Infrastructure: letter written to District Health MMC. No response from the District Office at the time of Dialogue. Queue management: Working on implementing an appointment system. Requested District Health to appoint courtesy manager. Still waiting for response. The church next to the clinic has agreed to people arriving very earl y, to wait in the church until the clinic to open. ARV adherence club also hold their meeting at the church which alleviates the over-crowding in the clinic.

Dispensing medication: appointment of pharmacist is underway.

Filing system: JMC enquired about the contractor responsible for building the extension to the filing room, contacted them and asked for the timeframes for the project. Building work started immediately after this. JMC is monitoring the project.

Chairs: The chairs at the clinic are broken and in a bad condition. This was not part of the IP adopted at the Cycle 1 Dialogue. The JMC ‘extended its mandate’ and raised the matter with the District Health office. The request for chairs has been approved and new chairs should reach the Clinic soon!

118
Participants
91
Female
27
Male

Please answer yes or no to the following questions - Do you know how to make a complaint at this clinic if you wanted to?

Female
39
Yes
Male
9
Yes

How would you rate the performance of the clinic staff in the following areas? - Was the clinic clean?

Female
13
Negative
Male
1
Negative

Please answer yes or no to the following questions - Did you feel safe in and around the clinic?

Female
53
Yes
Male
25
Yes

Please tell us how long you waited to: - Get registered at reception

Female
Male

Please tell us how long you waited to: - See a professional (nurse or doctor)

Female
Male

How would you rate the performance of the clinic staff in the following areas? - Did the administrative staff treat you respectfully?

Female
25
Negative
Male
4
Negative

Please answer yes or no to the following questions - Did the staff respect your right to be examined in private?

Female
70
Yes
Male
25
Yes

Please answer yes or no to the following questions - Did you get all the medication that you needed?

Female
65
Yes
Male
24
Yes

Please tell us how long you waited to: - Collect your medication

Female
Male

How would you rate the performance of the clinic staff in the following areas? - How good are the ambulance services?

Female
34
Negative
Male
11
Negative

How would you rate the performance of the clinic staff in the following areas? - Did the clinic manage queues well?

Female
36
Negative
Male
15
Negative

Please answer yes or no to the following questions - Did the nurse or doctor explain your rights and ask for your consent before treating you?

Female
63
Yes
Male
22
Yes

What was your reason for visiting the facility?

Female
Male

Is this clinic the nearest health facility to your home?

Female
62
Yes
Male
23
Yes

Do you know what the clinic committee should do?

Female
24
Yes
Male
10
Yes

Some questions about you - How old are you?

Female
Male

How far did you travel to get to the clinic?

Female
Male

How would you rate the performance of the clinic staff in the following areas? - Does the clinic have the necessary equipment in good working condition to provide the services you need?

Female
22
Negative
Male
3
Negative

Does this clinic have a Clinic Committee?

Female
15
Yes
Male
7
Yes

Some questions about you - Where do you earn most of your income from?

Female
Male

Some questions about you - Do you have any disabilities?

Female
13
Yes
Male
2
Yes

Please answer yes or no to the following questions - Do you think that the clinic will respond to a complaint if you make one?

Female
28
Yes
Male
10
Yes

Health Facility Name

Female
Male

Do you think that this clinic will learn from this survey and improve their services?

Female
0
Yes
Male
0
Yes

How would you rate the performance of the clinic staff in the following areas? - Did the health professionals (doctors and nurses) treat you respectfully?

Female
19
Negative
Male
2
Negative