Key Challenges Identified
- Availability of medication
- Proper Filling system
- Infrastructure (meeting with MMC District)
- Queue management
Follow Up on 22 September 2015
Infrastructure: letter written to District Health MMC. No response from the District Office at the time of Dialogue. Queue management: Working on implementing an appointment system. Requested District Health to appoint courtesy manager. Still waiting for response. The church next to the clinic has agreed to people arriving very earl y, to wait in the church until the clinic to open. ARV adherence club also hold their meeting at the church which alleviates the over-crowding in the clinic.
Dispensing medication: appointment of pharmacist is underway.
Filing system: JMC enquired about the contractor responsible for building the extension to the filing room, contacted them and asked for the timeframes for the project. Building work started immediately after this. JMC is monitoring the project.
Chairs: The chairs at the clinic are broken and in a bad condition. This was not part of the IP adopted at the Cycle 1 Dialogue. The JMC ‘extended its mandate’ and raised the matter with the District Health office. The request for chairs has been approved and new chairs should reach the Clinic soon!