Results

Soshanguve Block X Clinic

3. 2015 - 2017 Making all voices count (MAVC)

Health - Citizen

1 October 2016 - 30 November 2016

Monitoring Outputs
588
Participants
427
Female
161
Male

Some questions about you - How old are you?

Female
Created with Highcharts 5.0.7646410510553531616Under 25 years old26 - 40 years old41 - 60 years oldOlder than 60 years
Male
Created with Highcharts 5.0.7443333171788Under 25 years old26 - 40 years old41 - 60 years oldOlder than 60 years

Performance group - Did the health professionals (doctors and nurses) treat you respectfully?

Female
30
Negative
Down from 75 in the previous cycle
Created with Highcharts 5.0.730306565143143NegativeNeutralPositive
Male
10
Negative
Down from 37 in the previous cycle
Created with Highcharts 5.0.7101012124040NegativeNeutralPositive

Performance group - Did the clinic manage queues well?

Female
110
Negative
Up from 79 in the previous cycle
Created with Highcharts 5.0.711011043438585NegativeNeutralPositive
Male
31
Negative
Up from 30 in the previous cycle
Created with Highcharts 5.0.7313112121919NegativeNeutralPositive

Health Facility Name

Female
Created with Highcharts 5.0.723823800Soshanguve – Block X clinicKhutsong West
Male
Created with Highcharts 5.0.7626200Soshanguve – Block X clinicKhutsong West

Performance group - Did the administrative staff treat you respectfully?

Female
60
Negative
Down from 98 in the previous cycle
Created with Highcharts 5.0.760606262116116NegativeNeutralPositive
Male
18
Negative
Down from 47 in the previous cycle
Created with Highcharts 5.0.7181815152929NegativeNeutralPositive

Please answer yes or no to the following questions - Did you get all the medication that you needed?

Female
149
Yes
Created with Highcharts 5.0.714914972721717YesNoNot Applicable
Male
35
Yes
Created with Highcharts 5.0.73535222255YesNoNot Applicable

Some questions about you - Where do you earn most of your income from?

Female
Created with Highcharts 5.0.7105105757526262121101011I do not earn an incomeGovernment grantTemporary employmentPermanent employmentSmall scale vendor (no employees)Own business (with employees)
Male
Created with Highcharts 5.0.717171313131316161122I do not earn an incomeGovernment grantTemporary employmentPermanent employmentSmall scale vendor (no employees)Own business (with employees)

What was your reason for visiting the facility?

Female
Created with Highcharts 5.0.74343666611343467673131Generally not feeling wellPregnant mother and childrenEmergencyAccompanying someone elseI visit regularly to collect monthly medication and/or check upOther (please specify)
Male
Created with Highcharts 5.0.715151111131326261212Generally not feeling wellPregnant mother and childrenEmergencyAccompanying someone elseI visit regularly to collect monthly medication and/or check upOther (please specify)

Please answer yes or no to the following questions - Do you think that the clinic will respond to a complaint if you make one? *

Female
38
Yes
Created with Highcharts 5.0.738381741742626YesNoNot Applicable
Male
10
Yes
Created with Highcharts 5.0.71010505022YesNoNot Applicable

Performance group - Was the clinic clean?

Female
40
Negative
Down from 50 in the previous cycle
Created with Highcharts 5.0.740403737161161NegativeNeutralPositive
Male
12
Negative
Down from 13 in the previous cycle
Created with Highcharts 5.0.7121217173333NegativeNeutralPositive

Please answer yes or no to the following questions - Did the nurse or doctor explain your rights and ask for your consent before treating you?

Female
153
Yes
Created with Highcharts 5.0.715315374741111YesNoNot Applicable
Male
50
Yes
Created with Highcharts 5.0.75050111111YesNoNot Applicable

Please tell us how long you waited to: - Collect your medication

Female
Created with Highcharts 5.0.72929151523232424147147More than 4 hours3 - 4 hours2 - 3 hours1 - 2 hoursLess than 1 hour
Male
Created with Highcharts 5.0.7333366774343More than 4 hours3 - 4 hours2 - 3 hours1 - 2 hoursLess than 1 hour

Please answer yes or no to the following questions - Did you feel safe in and around the clinic?

Female
210
Yes
Created with Highcharts 5.0.7210210232355YesNoNot Applicable
Male
51
Yes
Created with Highcharts 5.0.75151101011YesNoNot Applicable

Please answer yes or no to the following questions - Did the staff respect your right to be examined in private?

Female
204
Yes
Created with Highcharts 5.0.720420423231111YesNoNot Applicable
Male
59
Yes
Created with Highcharts 5.0.759592211YesNoNot Applicable

Performance group - Does the clinic have the necessary equipment in good working condition to provide the services you need?

Female
74
Negative
Down from 96 in the previous cycle
Created with Highcharts 5.0.774746262102102NegativeNeutralPositive
Male
20
Negative
Down from 44 in the previous cycle
Created with Highcharts 5.0.7202021212121NegativeNeutralPositive

Please tell us how long you waited to: - Get registered at reception

Female
Created with Highcharts 5.0.735353939404043438181More than 4 hours3 - 4 hours2 - 3 hours1 - 2 hoursLess than 1 hour
Male
Created with Highcharts 5.0.7171799161610101010More than 4 hours3 - 4 hours2 - 3 hours1 - 2 hoursLess than 1 hour

Is this clinic the nearest health facility to your home?

Female
195
Yes
Up from 148 in the previous cycle
Created with Highcharts 5.0.71951954343YesNo
Male
48
Yes
Down from 72 in the previous cycle
Created with Highcharts 5.0.748481414YesNo

Performance group - How good are the ambulance services?

Female
91
Negative
Down from 113 in the previous cycle
Created with Highcharts 5.0.7919162628585NegativeNeutralPositive
Male
22
Negative
Down from 66 in the previous cycle
Created with Highcharts 5.0.7222224241616NegativeNeutralPositive

What was the total amount you had to pay for transport to the service office?

Female
Created with Highcharts 5.0.7154154118383000000NothingLess than R10R11 - R25R26 - R50R51 - R75More than R75
Male
Created with Highcharts 5.0.74444001616220000NothingLess than R10R11 - R25R26 - R50R51 - R75More than R75

Do you know what the Clinic Committee should do?

Female
55
Yes
Up from 37 in the previous cycle
Created with Highcharts 5.0.75555183183YesNo
Male
22
Yes
Down from 29 in the previous cycle
Created with Highcharts 5.0.722224040YesNo

Does this clinic have a Clinic Committee?

Female
70
Yes
Up from 17 in the previous cycle
Created with Highcharts 5.0.770703030138138YesNoUnsure
Male
13
Yes
Down from 14 in the previous cycle
Created with Highcharts 5.0.71313884141YesNoUnsure

Do you think that this clinic will learn from this survey and improve their services?

Female
120
Yes
Up from 93 in the previous cycle
Created with Highcharts 5.0.71201201313105105YesNoMaybe
Male
32
Yes
Down from 58 in the previous cycle
Created with Highcharts 5.0.73232112929YesNoMaybe

How far did you travel to get to the clinic?

Female
Created with Highcharts 5.0.7162162747422002km or less3 - 5km6 - 8kmMore than 8km
Male
Created with Highcharts 5.0.74646141411112km or less3 - 5km6 - 8kmMore than 8km

Some questions about you - Do you have any disabilities?

Female
16
Yes
Up from 14 in the previous cycle
Created with Highcharts 5.0.71616222222YesNo
Male
3
Yes
Down from 14 in the previous cycle
Created with Highcharts 5.0.7335959YesNo

Please tell us how long you waited to: - See a professional (nurse or doctor)

Female
Created with Highcharts 5.0.750504040515152524545More than 4 hours3 - 4 hours2 - 3 hours1 - 2 hoursLess than 1 hour
Male
Created with Highcharts 5.0.7141415151212151566More than 4 hours3 - 4 hours2 - 3 hours1 - 2 hoursLess than 1 hour

Please answer yes or no to the following questions - Do you know how to make a complaint at this clinic if you wanted to?

Female
87
Yes
Created with Highcharts 5.0.7878714614655YesNoNot Applicable
Male
28
Yes
Created with Highcharts 5.0.72828343400YesNoNot Applicable