Results

Soshanguve Block X Clinic

2. 2015 - 2017 Making all voices count (MAVC)

Health - Citizen

1 October 2016 - 30 November 2016

Monitoring Outputs
588
Participants
427
Female
161
Male

Performance group - Did the health professionals (doctors and nurses) treat you respectfully?

Female
30
Negative
Down from 75 in the previous cycle
Male
10
Negative
Down from 37 in the previous cycle

Please tell us how long you waited to: - See a professional (nurse or doctor)

Female
Male

Do you think that this clinic will learn from this survey and improve their services?

Female
120
Yes
Up from 93 in the previous cycle
Male
32
Yes
Down from 58 in the previous cycle

Please answer yes or no to the following questions - Did the nurse or doctor explain your rights and ask for your consent before treating you?

Female
153
Yes
Male
50
Yes

Some questions about you - Do you have any disabilities?

Female
16
Yes
Up from 14 in the previous cycle
Male
3
Yes
Down from 14 in the previous cycle

Do you know what the Clinic Committee should do?

Female
55
Yes
Up from 37 in the previous cycle
Male
22
Yes
Down from 29 in the previous cycle

Please tell us how long you waited to: - Collect your medication

Female
Male

Performance group - How good are the ambulance services?

Female
91
Negative
Down from 113 in the previous cycle
Male
22
Negative
Down from 66 in the previous cycle

Please answer yes or no to the following questions - Did you feel safe in and around the clinic?

Female
210
Yes
Male
51
Yes

Health Facility Name

Female
Male

Please tell us how long you waited to: - Get registered at reception

Female
Male

Performance group - Does the clinic have the necessary equipment in good working condition to provide the services you need?

Female
74
Negative
Down from 96 in the previous cycle
Male
20
Negative
Down from 44 in the previous cycle

Does this clinic have a Clinic Committee?

Female
70
Yes
Up from 17 in the previous cycle
Male
13
Yes
Down from 14 in the previous cycle

Some questions about you - Where do you earn most of your income from?

Female
Male

Some questions about you - How old are you?

Female
Male

How far did you travel to get to the clinic?

Female
Male

Please answer yes or no to the following questions - Did the staff respect your right to be examined in private?

Female
204
Yes
Male
59
Yes

Performance group - Did the administrative staff treat you respectfully?

Female
60
Negative
Down from 98 in the previous cycle
Male
18
Negative
Down from 47 in the previous cycle

Is this clinic the nearest health facility to your home?

Female
195
Yes
Up from 148 in the previous cycle
Male
48
Yes
Down from 72 in the previous cycle

Please answer yes or no to the following questions - Do you think that the clinic will respond to a complaint if you make one? *

Female
38
Yes
Male
10
Yes

What was the total amount you had to pay for transport to the service office?

Female
Male

Please answer yes or no to the following questions - Do you know how to make a complaint at this clinic if you wanted to?

Female
87
Yes
Male
28
Yes

Please answer yes or no to the following questions - Did you get all the medication that you needed?

Female
149
Yes
Male
35
Yes

Performance group - Was the clinic clean?

Female
40
Negative
Down from 50 in the previous cycle
Male
12
Negative
Down from 13 in the previous cycle

What was your reason for visiting the facility?

Female
Male

Performance group - Did the clinic manage queues well?

Female
110
Negative
Up from 79 in the previous cycle
Male
31
Negative
Up from 30 in the previous cycle