Results

Soshanguve Block X Clinic

3. 2015 - 2017 Making all voices count (MAVC)

Health - Citizen

1 June 2015 - 31 July 2015

Key Challenges Identified
  1. Extension of the Clinic bigger premises needed (Long Term).
  2. Mobile Clinic – to alleviate the current over-crowding of the Clinic (as an interim measure)
  3. Immediate appointment of pharmacist
  4. Long queue – finalising the appointment of the courtesy manager needed to guide service users
  5. Clinic Committee - raise community awareness on the role of the structure and who the members are.
406
Participants
280
Female
126
Male

Some questions about you - Do you have any disabilities?

Female
14
Yes
Up from 13 in the previous cycle
Male
14
Yes
Up from 2 in the previous cycle

Please answer yes or no to the following questions - Do you know how to make a complaint at this clinic if you wanted to?

Female
64
Yes
Up from 39 in the previous cycle
Male
30
Yes
Up from 9 in the previous cycle

How would you rate the performance of the clinic staff in the following areas? - Was the clinic clean?

Female
50
Negative
Up from 13 in the previous cycle
Male
13
Negative
Up from 1 in the previous cycle

Please answer yes or no to the following questions - Did you feel safe in and around the clinic?

Female
138
Yes
Up from 53 in the previous cycle
Male
83
Yes
Up from 25 in the previous cycle

Please tell us how long you waited to: - Get registered at reception

Female
Male

Please tell us how long you waited to: - See a professional (nurse or doctor)

Female
Male

How would you rate the performance of the clinic staff in the following areas? - Did the administrative staff treat you respectfully?

Female
98
Negative
Up from 25 in the previous cycle
Male
47
Negative
Up from 4 in the previous cycle

Please answer yes or no to the following questions - Did the staff respect your right to be examined in private?

Female
104
Yes
Up from 70 in the previous cycle
Male
52
Yes
Up from 25 in the previous cycle

Please answer yes or no to the following questions - Did you get all the medication that you needed?

Female
85
Yes
Up from 65 in the previous cycle
Male
57
Yes
Up from 24 in the previous cycle

Please tell us how long you waited to: - Collect your medication

Female
Male

What was the total amount you had to pay for transport to this clinic?

Female
Male

How would you rate the performance of the clinic staff in the following areas? - Did the clinic manage queues well?

Female
79
Negative
Up from 36 in the previous cycle
Male
30
Negative
Up from 15 in the previous cycle

Please answer yes or no to the following questions - Did the nurse or doctor explain your rights and ask for your consent before treating you?

Female
78
Yes
Up from 63 in the previous cycle
Male
41
Yes
Up from 22 in the previous cycle

What was your reason for visiting the facility?

Female
Male

Is this clinic the nearest health facility to your home?

Female
148
Yes
Up from 62 in the previous cycle
Male
72
Yes
Up from 23 in the previous cycle

Do you know what the clinic committee should do?

Female
37
Yes
Up from 24 in the previous cycle
Male
29
Yes
Up from 10 in the previous cycle

Some questions about you - How old are you?

Female
Male

How far did you travel to get to the clinic?

Female
Male

How would you rate the performance of the clinic staff in the following areas? - Does the clinic have the necessary equipment in good working condition to provide the services you need?

Female
96
Negative
Up from 22 in the previous cycle
Male
44
Negative
Up from 3 in the previous cycle

Does this clinic have a Clinic Committee?

Female
17
Yes
Up from 15 in the previous cycle
Male
14
Yes
Up from 7 in the previous cycle

Some questions about you - Where do you earn most of your income from?

Female
Male

How would you rate the performance of the clinic staff in the following areas? - How good are the ambulance services?

Female
113
Negative
Up from 34 in the previous cycle
Male
66
Negative
Up from 11 in the previous cycle

Please answer yes or no to the following questions - Do you think that the clinic will respond to a complaint if you make one?

Female
29
Yes
Up from 28 in the previous cycle
Male
18
Yes
Up from 10 in the previous cycle

Health Facility Name

Female
Male

Do you think that this clinic will learn from this survey and improve their services?

Female
93
Yes
Up from 0 in the previous cycle
Male
58
Yes
Up from 0 in the previous cycle

How would you rate the performance of the clinic staff in the following areas? - Did the health professionals (doctors and nurses) treat you respectfully?

Female
75
Negative
Up from 19 in the previous cycle
Male
37
Negative
Up from 2 in the previous cycle