Results

Soshanguve Block X Clinic

3. 2015 - 2017 Making all voices count (MAVC)

Health - Citizen

1 June 2015 - 31 July 2015

Key Challenges Identified
  1. Extension of the Clinic bigger premises needed (Long Term).
  2. Mobile Clinic – to alleviate the current over-crowding of the Clinic (as an interim measure)
  3. Immediate appointment of pharmacist
  4. Long queue – finalising the appointment of the courtesy manager needed to guide service users
  5. Clinic Committee - raise community awareness on the role of the structure and who the members are.
406
Participants
280
Female
126
Male

Some questions about you - How old are you?

Female
Created with Highcharts 5.0.74747828245451515Under 25 years old26 - 40 years old41 - 60 years oldOlder than 60 years
Male
Created with Highcharts 5.0.712125151313155Under 25 years old26 - 40 years old41 - 60 years oldOlder than 60 years

How would you rate the performance of the clinic staff in the following areas? - Did the health professionals (doctors and nurses) treat you respectfully?

Female
75
Negative
Up from 19 in the previous cycle
Created with Highcharts 5.0.7757548486666NegativeNeutralPositive
Male
37
Negative
Up from 2 in the previous cycle
Created with Highcharts 5.0.7373722224040NegativeNeutralPositive

How would you rate the performance of the clinic staff in the following areas? - Did the clinic manage queues well?

Female
79
Negative
Up from 36 in the previous cycle
Created with Highcharts 5.0.7797947476363NegativeNeutralPositive
Male
30
Negative
Up from 15 in the previous cycle
Created with Highcharts 5.0.7303030303939NegativeNeutralPositive

Health Facility Name

Female
Created with Highcharts 5.0.700000000189189Folweni ClinicThabong ClinicUmlazi Q ClinicPort St John's Community Health CentreSoshanguve Block X Clinic
Male
Created with Highcharts 5.0.7000000009999Folweni ClinicThabong ClinicUmlazi Q ClinicPort St John's Community Health CentreSoshanguve Block X Clinic

How would you rate the performance of the clinic staff in the following areas? - Did the administrative staff treat you respectfully?

Female
98
Negative
Up from 25 in the previous cycle
Created with Highcharts 5.0.7989826266565NegativeNeutralPositive
Male
47
Negative
Up from 4 in the previous cycle
Created with Highcharts 5.0.7474719193333NegativeNeutralPositive

Please answer yes or no to the following questions - Did you get all the medication that you needed?

Female
85
Yes
Up from 65 in the previous cycle
Created with Highcharts 5.0.78585104104YesNo
Male
57
Yes
Up from 24 in the previous cycle
Created with Highcharts 5.0.757574242YesNo

Some questions about you - Where do you earn most of your income from?

Female
Created with Highcharts 5.0.7757584841818993300I do not earn an incomeGovernment grantTemporary employmentPermanent employmentSmall scale vendor (no employees)Own business (with employees)
Male
Created with Highcharts 5.0.739392323121216166633I do not earn an incomeGovernment grantTemporary employmentPermanent employmentSmall scale vendor (no employees)Own business (with employees)

What was your reason for visiting the facility?

Female
Created with Highcharts 5.0.74646353533181878781010Generally not feeling wellPregnant mother and childrenEmergencyAccompanying someone elseI visit regularly to collect monthly medication and/or check upOther (please specify)
Male
Created with Highcharts 5.0.7303066111616434344Generally not feeling wellPregnant mother and childrenEmergencyAccompanying someone elseI visit regularly to collect monthly medication and/or check upOther (please specify)

Please answer yes or no to the following questions - Do you think that the clinic will respond to a complaint if you make one?

Female
29
Yes
Up from 28 in the previous cycle
Created with Highcharts 5.0.72929160160YesNo
Male
18
Yes
Up from 10 in the previous cycle
Created with Highcharts 5.0.718188181YesNo

How would you rate the performance of the clinic staff in the following areas? - Was the clinic clean?

Female
50
Negative
Up from 13 in the previous cycle
Created with Highcharts 5.0.750503434105105NegativeNeutralPositive
Male
13
Negative
Up from 1 in the previous cycle
Created with Highcharts 5.0.7131324246262NegativeNeutralPositive

Please answer yes or no to the following questions - Did the nurse or doctor explain your rights and ask for your consent before treating you?

Female
78
Yes
Up from 63 in the previous cycle
Created with Highcharts 5.0.77878111111YesNo
Male
41
Yes
Up from 22 in the previous cycle
Created with Highcharts 5.0.741415858YesNo

Please tell us how long you waited to: - Collect your medication

Female
Created with Highcharts 5.0.728282727131324249797More than 4 hours3 - 4 hours2 - 3 hours1 - 2 hoursLess than 1 hour
Male
Created with Highcharts 5.0.7161610106611115656More than 4 hours3 - 4 hours2 - 3 hours1 - 2 hoursLess than 1 hour

Please answer yes or no to the following questions - Did you feel safe in and around the clinic?

Female
138
Yes
Up from 53 in the previous cycle
Created with Highcharts 5.0.71381385151YesNo
Male
83
Yes
Up from 25 in the previous cycle
Created with Highcharts 5.0.783831616YesNo

Please answer yes or no to the following questions - Did the staff respect your right to be examined in private?

Female
104
Yes
Up from 70 in the previous cycle
Created with Highcharts 5.0.71041048585YesNo
Male
52
Yes
Up from 25 in the previous cycle
Created with Highcharts 5.0.752524747YesNo

What was the total amount you had to pay for transport to this clinic?

Female
Created with Highcharts 5.0.7979716167070660000NothingLess than R10R11 - R25R26 - R50R51 - R75More than R75
Male
Created with Highcharts 5.0.75454223939440000NothingLess than R10R11 - R25R26 - R50R51 - R75More than R75

How would you rate the performance of the clinic staff in the following areas? - Does the clinic have the necessary equipment in good working condition to provide the services you need?

Female
96
Negative
Up from 22 in the previous cycle
Created with Highcharts 5.0.7969647474646NegativeNeutralPositive
Male
44
Negative
Up from 3 in the previous cycle
Created with Highcharts 5.0.7444432322323NegativeNeutralPositive

Please tell us how long you waited to: - Get registered at reception

Female
Created with Highcharts 5.0.727275151333351512727More than 4 hours3 - 4 hours2 - 3 hours1 - 2 hoursLess than 1 hour
Male
Created with Highcharts 5.0.718183030191920201212More than 4 hours3 - 4 hours2 - 3 hours1 - 2 hoursLess than 1 hour

Is this clinic the nearest health facility to your home?

Female
148
Yes
Up from 62 in the previous cycle
Created with Highcharts 5.0.71481484141YesNo
Male
72
Yes
Up from 23 in the previous cycle
Created with Highcharts 5.0.772722727YesNo

How would you rate the performance of the clinic staff in the following areas? - How good are the ambulance services?

Female
113
Negative
Up from 34 in the previous cycle
Created with Highcharts 5.0.711311344443232NegativeNeutralPositive
Male
66
Negative
Up from 11 in the previous cycle
Created with Highcharts 5.0.7666617171616NegativeNeutralPositive

Do you know what the clinic committee should do?

Female
37
Yes
Up from 24 in the previous cycle
Created with Highcharts 5.0.73737152152YesNo
Male
29
Yes
Up from 10 in the previous cycle
Created with Highcharts 5.0.729297070YesNo

Does this clinic have a Clinic Committee?

Female
17
Yes
Up from 15 in the previous cycle
Created with Highcharts 5.0.717175757115115YesNoUnsure
Male
14
Yes
Up from 7 in the previous cycle
Created with Highcharts 5.0.7141440404545YesNoUnsure

Do you think that this clinic will learn from this survey and improve their services?

Female
93
Yes
Up from 0 in the previous cycle
Created with Highcharts 5.0.7939311118585YesNoMaybe
Male
58
Yes
Up from 0 in the previous cycle
Created with Highcharts 5.0.75858443737YesNoMaybe

How far did you travel to get to the clinic?

Female
Created with Highcharts 5.0.7676763635050992km or less3 - 5km6 - 8kmMore than 8km
Male
Created with Highcharts 5.0.7424224242929442km or less3 - 5km6 - 8kmMore than 8km

Some questions about you - Do you have any disabilities?

Female
14
Yes
Up from 13 in the previous cycle
Created with Highcharts 5.0.71414175175YesNo
Male
14
Yes
Up from 2 in the previous cycle
Created with Highcharts 5.0.714148585YesNo

Please tell us how long you waited to: - See a professional (nurse or doctor)

Female
Created with Highcharts 5.0.738384848434342421818More than 4 hours3 - 4 hours2 - 3 hours1 - 2 hoursLess than 1 hour
Male
Created with Highcharts 5.0.717172323202023231616More than 4 hours3 - 4 hours2 - 3 hours1 - 2 hoursLess than 1 hour

Please answer yes or no to the following questions - Do you know how to make a complaint at this clinic if you wanted to?

Female
64
Yes
Up from 39 in the previous cycle
Created with Highcharts 5.0.76464125125YesNo
Male
30
Yes
Up from 9 in the previous cycle
Created with Highcharts 5.0.730306969YesNo