Results

SASSA Pay Point: Steenberg Community Centre

2015 - 2017 Making all voices count (MAVC)

SASSA Paypoint - Citizen

1 October 2016 - 30 November 2016

Monitoring Outputs
Key Challenges Identified
  1. Abuse of SASSA grants
  2. SASSA helpdesk at pay points
  3. SASSA staff to be clearly identifiable by wearing nametags & uniform
  4. SASSA to provide social assistance information to communities: sessions & pamphlets
300
Participants
210
Female
90
Male

Please answer yes or no to the following questions - Are you aware of any money lenders outside this pay point?

Female
40
Yes
Male
4
Yes

What do you think about the service provided at this pay point? How would you rate the performance of the staff in the following areas? - Did the staff manage queues well?

Female
12
Negative
Male
6
Negative

What kind of grant/s do you receive - or are you applying for?

Female
Male

What do you think about the service provided at this pay point? How would you rate the performance of the staff in the following areas? - Did the staff work hard to help people?

Female
4
Negative
Male
0
Negative

Please answer yes or no to the following questions - Was any money deducted from your grant payment without your consent?

Female
42
Yes
Male
10
Yes

Please answer yes or no to the following questions - Did you know before you came what documents you had to bring with you?

Female
205
Yes
Male
87
Yes

How easy is it for you to get the the pay point?

Female
Male

What do you think about the service provided at this pay point? How would you rate the performance of the staff in the following areas? - Did the staff treat you respectfully?

Female
4
Negative
Male
0
Negative

Please answer yes or no to the following questions - Did any staff or security officer ask you for money or a favour in order to help you?

Female
5
Yes
Male
2
Yes

Please answer yes or no to the following questions - Did you feel safe at the pay point, and are you satisfied with the security inside and outside the pay point?

Female
196
Yes
Male
87
Yes

Please answer yes or no to the following questions - Do you know how to make a complaint at this pay point if you want to?

Female
180
Yes
Male
75
Yes

Some questions about you - How old are you?

Female
Male

Pay Point Name

Female
Male

What was the total amount you had to pay for transport to the pay point?

Female
Male

Do you think that this pay point will learn from this survey and improve their services?

Female
115
Yes
Male
63
Yes

What do you think about the service provided at this pay point? How would you rate the performance of the staff in the following areas? - Is there adequate shelter, seating, toilets, disability access, clean water and cups, good ventilation?

Female
26
Negative
Male
13
Negative

What do you think about the service provided at this pay point? How would you rate the performance of the staff in the following areas? - What was the state of the waiting area?

Female
10
Negative
Male
4
Negative

How long did you wait in the queue before you were attended to?

Female
Male

Please answer yes or no to the following questions - Do you think the pay point will respond to a complaint if you make one?

Female
175
Yes
Male
74
Yes