Results
SASSA Pay Point: Stellenbosch Town Hall
3. 2015 - 2017 Making all voices count (MAVC)
SASSA Paypoint - Citizen
1 October 2016 - 30 November 2016
Key Challenges Identified
- More working ATMs at pay point with enough cash
- Grant deductions – a working recourse system to stop the deductions
- Provision of wheelchairs for the elderly and disabled
- Staff to wear name tags & uniforms
- Queue assistant to check and ensure grantees have the correct documentation
- Clean drinking water at the pay point
304
Participants
221
Female
83
Male
Please answer yes or no to the following questions - Did any staff or security officer ask you for money or a favour in order to help you?
Female
5
Yes
Male
3
Yes
Please answer yes or no to the following questions - Did you feel safe at the pay point, and are you satisfied with the security inside and outside the pay point?
Female
219
Yes
Male
81
Yes
Please answer yes or no to the following questions - Do you think the pay point will respond to a complaint if you make one?
Female
160
Yes
Male
60
Yes
Pay Point Name
Female
Male
What do you think about the service provided at this pay point? How would you rate the performance of the staff in the following areas? - Did the staff work hard to help people?
Female
1
Negative
Male
0
Negative
What kind of grant/s do you receive - or are you applying for?
Female
Male
What do you think about the service provided at this pay point? How would you rate the performance of the staff in the following areas? - Did the staff manage queues well?
Female
1
Negative
Male
1
Negative
Please answer yes or no to the following questions - Was any money deducted from your grant payment without your consent?
Female
21
Yes
Male
19
Yes
What do you think about the service provided at this pay point? How would you rate the performance of the staff in the following areas? - What was the state of the waiting area?
Female
2
Negative
Male
0
Negative
How easy is it for you to get the the pay point?
Female
Male
What was the total amount you had to pay for transport to the pay point?
Female
Male
Do you think that this pay point will learn from this survey and improve their services?
Female
188
Yes
Male
72
Yes
What do you think about the service provided at this pay point? How would you rate the performance of the staff in the following areas? - Did the staff treat you respectfully?
Female
1
Negative
Male
0
Negative
Please answer yes or no to the following questions - Are you aware of any money lenders outside this pay point?
Female
21
Yes
Male
9
Yes
What do you think about the service provided at this pay point? How would you rate the performance of the staff in the following areas? - Is there adequate shelter, seating, toilets, disability access, clean water and cups, good ventilation?
Female
5
Negative
Male
2
Negative
Please answer yes or no to the following questions - Did you know before you came what documents you had to bring with you?
Female
219
Yes
Male
83
Yes
Please answer yes or no to the following questions - Do you know how to make a complaint at this pay point if you want to?
Female
95
Yes
Male
34
Yes