Results
SASSA Service Office: Uitenhage
3. 2015 - 2017 Making all voices count (MAVC)
SASSA Service Office - Citizen
1 June 2015 - 31 July 2015
Monitoring Outputs
Key Challenges Identified
- Unlawful deductions and lack of recourse
- Long waiting periods & queues
- Popularization of Regulation 11 – ongoing
- Repeat visits to the office for a single application.
596
Participants
453
Female
143
Male
Please answer yes or no to the following questions - Did any official (including security) ask you for money or a favour in order to help you?
Female
2
Yes
Down
from 6
in the previous cycle
Male
1
Yes
Up
from 0
in the previous cycle
Some questions about you - How old are you?
Female
Male
How would you rate the performance of the staff in the following areas? - How well did the staff manage queues?
Female
5
Negative
Down
from 20
in the previous cycle
Male
3
Negative
Down
from 5
in the previous cycle
What kind of service did you come here for?
Female
Male
Service Office
Female
Male
Please answer yes or no to the following questions - Are you aware that you can apply for a grant even if you do not have an ID book, using alternative identification methods? (Regulation 11)
Female
24
Yes
Up
from 18
in the previous cycle
Male
6
Yes
Up
from 3
in the previous cycle
What kind of grant/s do you receive - or are you applying for?
Female
Male
How would you rate the performance of the staff in the following areas? - What was the state of the waiting area?
Female
0
Negative
Down
from 17
in the previous cycle
Male
1
Negative
Down
from 3
in the previous cycle
How would you rate the performance of the staff in the following areas? - How respectful were the staff to you?
Female
3
Negative
Down
from 18
in the previous cycle
Male
1
Negative
Up
from 1
in the previous cycle
What was the total amount you had to pay for transport to the service office?
Female
Male
How many times have you come to this office for the same issue - because it was not resolved the first time?
Female
Male
How would you rate the performance of the staff in the following areas? - Did the staff answer your questions clearly and give you the correct information that you needed?
Female
6
Negative
Down
from 16
in the previous cycle
Male
3
Negative
Down
from 4
in the previous cycle
How would you rate the performance of the staff in the following areas? - Were you satisfied with the service that you received?
Female
15
Negative
Down
from 42
in the previous cycle
Male
8
Negative
Up
from 5
in the previous cycle
How long did you wait in the queue before you were attended to?
Female
Male
Please answer yes or no to the following questions - Did you know before you came what documents you had to bring with you?
Female
142
Yes
Down
from 200
in the previous cycle
Male
59
Yes
Up
from 33
in the previous cycle
Do you think that this service office will learn from this survey and improve their services?
Female
108
Yes
Up
from 88
in the previous cycle
Male
55
Yes
Up
from 19
in the previous cycle
Please answer yes or no to the following questions - Did the person serving you tell you their name or wear a name tag?
Female
138
Yes
Up
from 89
in the previous cycle
Male
63
Yes
Up
from 11
in the previous cycle