Results

SASSA Service Office: Uitenhage

2015 - 2017 Making all voices count (MAVC)

SASSA Service Office - Citizen

1 October 2016 - 30 November 2016

Community partner

Monitoring Outputs
Key Challenges Identified
  1. Improved access to information about SASSA’s services
  2. SASSA staff to wear nametags
  3. Waiting queue management: prioritising elderly & severely disabled, mobile services for KwaNobuhle & Despatch whilst permanent offices are secured & home visits for the elderly.
  4. Awareness raising on Regulation 11
602
Participants
434
Female
168
Male

How would you rate the performance of the staff in the following areas? - Were you satisfied with the service that you received?

Female
49
Negative
Up from 15 in the previous cycle
Male
18
Negative
Up from 8 in the previous cycle

How many times have you come to this office for the same issue - because it was not resolved the first time?

Female
Male

How would you rate the performance of the staff in the following areas? - How well did the staff manage queues?

Female
98
Negative
Up from 5 in the previous cycle
Male
28
Negative
Up from 3 in the previous cycle

What kind of grant/s do you receive - or are you applying for?

Female
Male

How would you rate the performance of the staff in the following areas? - Is there adequate shelter, seating, toilets, disability access, clean water and cups, good ventilation?

Female
106
Negative
Male
27
Negative

Please answer yes or no to the following questions - Did you know before you came what documents you had to bring with you?

Female
160
Yes
Up from 142 in the previous cycle
Male
49
Yes
Down from 59 in the previous cycle

How would you rate the performance of the staff in the following areas? - How respectful were the staff to you?

Female
65
Negative
Up from 3 in the previous cycle
Male
22
Negative
Up from 1 in the previous cycle

Please answer yes or no to the following questions - Did any official (including security) ask you for money or a favour in order to help you?

Female
6
Yes
Up from 2 in the previous cycle
Male
2
Yes
Up from 1 in the previous cycle

Please answer yes or no to the following questions - Are you aware that you can apply for a grant even if you do not have an ID book, using alternative identification methods? (Regulation 11)

Female
11
Yes
Down from 24 in the previous cycle
Male
5
Yes
Down from 6 in the previous cycle

What kind of service did you come here for?

Female
Male

Please answer yes or no to the following questions - Did the person serving you tell you their name or wear a name tag?

Female
35
Yes
Down from 138 in the previous cycle
Male
10
Yes
Down from 63 in the previous cycle

Service Office

Female
Male

What was the total amount you had to pay for transport to the service office?

Female
Male

Do you think that this service office will learn from this survey and improve their services?

Female
201
Yes
Up from 108 in the previous cycle
Male
63
Yes
Up from 55 in the previous cycle

How would you rate the performance of the staff in the following areas? - Did the staff answer your questions clearly and give you the correct information that you needed?

Female
52
Negative
Up from 6 in the previous cycle
Male
17
Negative
Up from 3 in the previous cycle

How would you rate the performance of the staff in the following areas? - What was the state of the waiting area?

Female
107
Negative
Up from 0 in the previous cycle
Male
30
Negative
Up from 1 in the previous cycle

How long did you wait in the queue before you were attended to?

Female
Male

Some questions about you - How old are you?

Female
Male