Results
Uitenhage
2. 2018 Monitoring the SASSA / SAPO transition
SASSA / SAPO Card Swap
16 May 2018 - 16 November 2018
276
Participants
208
Female
68
Male
Group - Did you set your new card up with a pin?
Female
203
Yes
Male
65
Yes
Group - Terms and conditions?
Female
7
Yes
Male
0
Yes
Area
Female
Male
What do you think ab ded at this facility - Is there adequate shelter, seating, toilets, disability access, clean water and cups, good ventilation?
Female
11
Poor
Male
1
Poor
Was your card swop successful?
Female
208
Yes
Male
67
Yes
How far do you have to travel to get to this facility?
Female
Male
Why did you need to come back? (Select all those that apply)
Female
Male
Excluding queue time, how long did it take for the process to be completed once you were at the counter?
Female
Male
Group - Age
Female
Male
What do you think ab ded at this facility - What was the state of the waiting area?
Female
17
Poor
Male
2
Poor
Please indicate if you would be happy for us to potentially follow-up within in the upcoming months
Female
Male
What do you think ab ded at this facility - Were queues managed well?
Female
1
Poor
Male
0
Poor
Group - Did you know that if you use your card at a commercial ATM you will pay bank charges?
Female
79
Yes
Male
29
Yes
How long did you stand in queue for?
Female
Male
What do you think ab ded at this facility - Were you treated respectfully?
Female
1
Poor
Male
0
Poor
Group - Are you aware of the complaints procedure?
Female
40
Yes
Male
14
Yes
Group - Were the documents explained in a way you could understand?
Female
6
Yes
Male
1
Yes
Group - Rates and fees?
Female
6
Yes
Male
1
Yes
Facility type
Female
Male
How easy is it for you to get to this facility?
Female
Male
How many times have you come to this office for the same issue - because it was not resolved the first time?
Female
Male
Do you know where to receive your next payout?
Female
Male
What was the total amount you had to pay for the transport to get to this facility?
Female
Male
Group - Did you set your new card up with a fingerprint?
Female
48
Yes
Male
17
Yes
Which documents were you told to bring with?
Female
Male
How did you know that you had to do a card swap?
Female
Male
Group - Description of bank account?
Female
8
Yes
Male
1
Yes
What kind of grant/s do you receive - or are you applying for? (Select all those that apply)
Female
Male
What do you think ab ded at this facility - Did the staff work hard to help people?
Female
1
Poor
Male
0
Poor