Key Challenges Identified
- Shortage of committee Clinic Committee. 2 of the 10 left.
- Patients complain they are not getting all their medication.
- Poor ambulance services, long waiting times
- Equipment that is not in a good working condition. Examples include: blood pressure machine, scale, maternity equipment.
- Long distances clients travel from home to clinic - need to have bus or taxi fare.
- Long waiting times
- Consent not obtained before examination and treatment.
- How to lay complaints at the Clinic
- Response to a complaint
- Toilets for clients are dirty and broken.
Follow Up on 9 October 2015
Clinic Committee: New members elected, including 2 from Philakithi. Trained by Sash. Committee and staff met in July to discuss this Improvement Plan. Committee is still not operating well and more work is needed. Still not known by the clients.
Nurses dispense medication. Stockouts generally not a problem. Asked that patients be specific about which medications not received.
Ambulance service still poor & being monitored.
Clinic sends equipment to Prince Mshiyeni hospital for repairs - still experiencing long delays.
Distance: Many patients prefer to use this clinic instead of one closest to them.
Waiting time: Being monitored on an ongoing basis.
Patient consent: in-service training provided. Being monitored.
Complaints: community education provided, suggestion box provided, to be written in complaint book with the contact detail of the service user. If beyond the scope of the Clinic must be referred to relevant level.
Toilets: Attended to and being monitored.