Results

Umlazi Q Clinic

3. 2015 - 2017 Making all voices count (MAVC)

Health - Citizen

1 June 2014 - 31 July 2014

Community partner

Monitoring Outputs
Key Challenges Identified
  1. Shortage of committee Clinic Committee. 2 of the 10 left.
  2. Patients complain they are not getting all their medication.
  3. Poor ambulance services, long waiting times
  4. Equipment that is not in a good working condition. Examples include: blood pressure machine, scale, maternity equipment.
  5. Long distances clients travel from home to clinic - need to have bus or taxi fare.
  6. Long waiting times
  7. Consent not obtained before examination and treatment.
  8. How to lay complaints at the Clinic
  9. Response to a complaint
  10. Toilets for clients are dirty and broken.
Follow Up on 9 October 2015

Clinic Committee: New members elected, including 2 from Philakithi. Trained by Sash. Committee and staff met in July to discuss this Improvement Plan. Committee is still not operating well and more work is needed. Still not known by the clients.

Nurses dispense medication. Stockouts generally not a problem. Asked that patients be specific about which medications not received.

Ambulance service still poor & being monitored.

Clinic sends equipment to Prince Mshiyeni hospital for repairs - still experiencing long delays.

Distance: Many patients prefer to use this clinic instead of one closest to them.

Waiting time: Being monitored on an ongoing basis.

Patient consent: in-service training provided. Being monitored.

Complaints: community education provided, suggestion box provided, to be written in complaint book with the contact detail of the service user. If beyond the scope of the Clinic must be referred to relevant level.

Toilets: Attended to and being monitored.

368
Participants
302
Female
66
Male

Please answer yes or no to the following questions - Do you know how to make a complaint at this clinic if you wanted to?

Female
83
Yes
Male
21
Yes

How would you rate the performance of the clinic staff in the following areas? - Was the clinic clean?

Female
29
Negative
Male
3
Negative

Please answer yes or no to the following questions - Did you feel safe in and around the clinic?

Female
268
Yes
Male
54
Yes

Please tell us how long you waited to: - Get registered at reception

Female
Male

Please tell us how long you waited to: - See a professional (nurse or doctor)

Female
Male

How would you rate the performance of the clinic staff in the following areas? - Did the administrative staff treat you respectfully?

Female
59
Negative
Male
7
Negative

Please answer yes or no to the following questions - Did the staff respect your right to be examined in private?

Female
256
Yes
Male
59
Yes

Please answer yes or no to the following questions - Did you get all the medication that you needed?

Female
188
Yes
Male
48
Yes

Please tell us how long you waited to: - Collect your medication

Female
Male

How would you rate the performance of the clinic staff in the following areas? - How good are the ambulance services?

Female
253
Negative
Male
60
Negative

How would you rate the performance of the clinic staff in the following areas? - Did the clinic manage queues well?

Female
67
Negative
Male
9
Negative

Please answer yes or no to the following questions - Did the nurse or doctor explain your rights and ask for your consent before treating you?

Female
187
Yes
Male
41
Yes

What was your reason for visiting the facility?

Female
Male

Is this clinic the nearest health facility to your home?

Female
231
Yes
Male
48
Yes

Do you know what the clinic committee should do?

Female
83
Yes
Male
16
Yes

Some questions about you - How old are you?

Female
Male

How far did you travel to get to the clinic?

Female
Male

How would you rate the performance of the clinic staff in the following areas? - Does the clinic have the necessary equipment in good working condition to provide the services you need?

Female
143
Negative
Male
38
Negative

Does this clinic have a Clinic Committee?

Female
11
Yes
Male
6
Yes

Some questions about you - Where do you earn most of your income from?

Female
Male

Some questions about you - Do you have any disabilities?

Female
40
Yes
Male
13
Yes

Please answer yes or no to the following questions - Do you think that the clinic will respond to a complaint if you make one?

Female
118
Yes
Male
33
Yes

Health Facility Name

Female
Male

Do you think that this clinic will learn from this survey and improve their services?

Female
0
Yes
Male
0
Yes

How would you rate the performance of the clinic staff in the following areas? - Did the health professionals (doctors and nurses) treat you respectfully?

Female
43
Negative
Male
2
Negative