Results
Umlazi Q Clinic
3. 2015 - 2017 Making all voices count (MAVC)
Health - Citizen
1 June 2015 - 31 July 2015
Monitoring Outputs
Key Challenges Identified
- Clinic hours of operation – want a 24 hour service.
- Shortage of medication (eg. de-worming syrup)
- Counsellors need training
- Staff attitudes need improvement
- Clinic committee to be trained and supported so that they function properly, to have regular meetings with the staff and monitor the clinic services.
680
Participants
510
Female
170
Male
Some questions about you - How old are you?
Female
Male
How would you rate the performance of the clinic staff in the following areas? - Did the health professionals (doctors and nurses) treat you respectfully?
Female
27
Negative
Down
from 43
in the previous cycle
Male
9
Negative
Up
from 2
in the previous cycle
How would you rate the performance of the clinic staff in the following areas? - Did the clinic manage queues well?
Female
36
Negative
Down
from 67
in the previous cycle
Male
22
Negative
Up
from 9
in the previous cycle
Health Facility Name
Female
Male
How would you rate the performance of the clinic staff in the following areas? - Did the administrative staff treat you respectfully?
Female
34
Negative
Down
from 59
in the previous cycle
Male
13
Negative
Up
from 7
in the previous cycle
Please answer yes or no to the following questions - Did you get all the medication that you needed?
Female
147
Yes
Down
from 188
in the previous cycle
Male
92
Yes
Up
from 48
in the previous cycle
Some questions about you - Where do you earn most of your income from?
Female
Male
What was your reason for visiting the facility?
Female
Male
Please answer yes or no to the following questions - Do you think that the clinic will respond to a complaint if you make one?
Female
86
Yes
Down
from 118
in the previous cycle
Male
41
Yes
Up
from 33
in the previous cycle
How would you rate the performance of the clinic staff in the following areas? - Was the clinic clean?
Female
24
Negative
Down
from 29
in the previous cycle
Male
16
Negative
Up
from 3
in the previous cycle
Please answer yes or no to the following questions - Did the nurse or doctor explain your rights and ask for your consent before treating you?
Female
145
Yes
Down
from 187
in the previous cycle
Male
83
Yes
Up
from 41
in the previous cycle
Please tell us how long you waited to: - Collect your medication
Female
Male
Please answer yes or no to the following questions - Did you feel safe in and around the clinic?
Female
189
Yes
Down
from 268
in the previous cycle
Male
100
Yes
Up
from 54
in the previous cycle
Please answer yes or no to the following questions - Did the staff respect your right to be examined in private?
Female
176
Yes
Down
from 256
in the previous cycle
Male
93
Yes
Up
from 59
in the previous cycle
What was the total amount you had to pay for transport to this clinic?
Female
Male
How would you rate the performance of the clinic staff in the following areas? - Does the clinic have the necessary equipment in good working condition to provide the services you need?
Female
70
Negative
Down
from 143
in the previous cycle
Male
27
Negative
Down
from 38
in the previous cycle
Please tell us how long you waited to: - Get registered at reception
Female
Male
Is this clinic the nearest health facility to your home?
Female
185
Yes
Down
from 231
in the previous cycle
Male
88
Yes
Up
from 48
in the previous cycle
How would you rate the performance of the clinic staff in the following areas? - How good are the ambulance services?
Female
138
Negative
Down
from 253
in the previous cycle
Male
77
Negative
Up
from 60
in the previous cycle
Do you know what the clinic committee should do?
Female
74
Yes
Down
from 83
in the previous cycle
Male
31
Yes
Up
from 16
in the previous cycle
Does this clinic have a Clinic Committee?
Female
14
Yes
Up
from 11
in the previous cycle
Male
11
Yes
Up
from 6
in the previous cycle
Do you think that this clinic will learn from this survey and improve their services?
Female
90
Yes
Up
from 0
in the previous cycle
Male
55
Yes
Up
from 0
in the previous cycle
How far did you travel to get to the clinic?
Female
Male
Some questions about you - Do you have any disabilities?
Female
21
Yes
Down
from 40
in the previous cycle
Male
15
Yes
Up
from 13
in the previous cycle
Please tell us how long you waited to: - See a professional (nurse or doctor)
Female
Male
Please answer yes or no to the following questions - Do you know how to make a complaint at this clinic if you wanted to?
Female
90
Yes
Up
from 83
in the previous cycle
Male
34
Yes
Up
from 21
in the previous cycle