Results

Umlazi Q Clinic

2. 2015 - 2017 Making all voices count (MAVC)

Health - Citizen

1 June 2015 - 31 July 2015

Community partner

Key Challenges Identified
  1. Clinic hours of operation – want a 24 hour service.
  2. Shortage of medication (eg. de-worming syrup)
  3. Counsellors need training
  4. Staff attitudes need improvement
  5. Clinic committee to be trained and supported so that they function properly, to have regular meetings with the staff and monitor the clinic services.
680
Participants
510
Female
170
Male

How would you rate the performance of the clinic staff in the following areas? - Did the health professionals (doctors and nurses) treat you respectfully?

Female
27
Negative
Down from 43 in the previous cycle
Male
9
Negative
Up from 2 in the previous cycle

Please tell us how long you waited to: - See a professional (nurse or doctor)

Female
Male

Do you think that this clinic will learn from this survey and improve their services?

Female
90
Yes
Up from 0 in the previous cycle
Male
55
Yes
Up from 0 in the previous cycle

Please answer yes or no to the following questions - Did the nurse or doctor explain your rights and ask for your consent before treating you?

Female
145
Yes
Down from 187 in the previous cycle
Male
83
Yes
Up from 41 in the previous cycle

Some questions about you - Do you have any disabilities?

Female
21
Yes
Down from 40 in the previous cycle
Male
15
Yes
Up from 13 in the previous cycle

Do you know what the clinic committee should do?

Female
74
Yes
Down from 83 in the previous cycle
Male
31
Yes
Up from 16 in the previous cycle

Please tell us how long you waited to: - Collect your medication

Female
Male

How would you rate the performance of the clinic staff in the following areas? - How good are the ambulance services?

Female
138
Negative
Down from 253 in the previous cycle
Male
77
Negative
Up from 60 in the previous cycle

Please answer yes or no to the following questions - Did you feel safe in and around the clinic?

Female
189
Yes
Down from 268 in the previous cycle
Male
100
Yes
Up from 54 in the previous cycle

Health Facility Name

Female
Male

Please tell us how long you waited to: - Get registered at reception

Female
Male

How would you rate the performance of the clinic staff in the following areas? - Does the clinic have the necessary equipment in good working condition to provide the services you need?

Female
70
Negative
Down from 143 in the previous cycle
Male
27
Negative
Down from 38 in the previous cycle

Does this clinic have a Clinic Committee?

Female
14
Yes
Up from 11 in the previous cycle
Male
11
Yes
Up from 6 in the previous cycle

Some questions about you - Where do you earn most of your income from?

Female
Male

Some questions about you - How old are you?

Female
Male

How far did you travel to get to the clinic?

Female
Male

Please answer yes or no to the following questions - Did the staff respect your right to be examined in private?

Female
176
Yes
Down from 256 in the previous cycle
Male
93
Yes
Up from 59 in the previous cycle

How would you rate the performance of the clinic staff in the following areas? - Did the administrative staff treat you respectfully?

Female
34
Negative
Down from 59 in the previous cycle
Male
13
Negative
Up from 7 in the previous cycle

Is this clinic the nearest health facility to your home?

Female
185
Yes
Down from 231 in the previous cycle
Male
88
Yes
Up from 48 in the previous cycle

Please answer yes or no to the following questions - Do you think that the clinic will respond to a complaint if you make one?

Female
86
Yes
Down from 118 in the previous cycle
Male
41
Yes
Up from 33 in the previous cycle

What was the total amount you had to pay for transport to this clinic?

Female
Male

Please answer yes or no to the following questions - Do you know how to make a complaint at this clinic if you wanted to?

Female
90
Yes
Up from 83 in the previous cycle
Male
34
Yes
Up from 21 in the previous cycle

Please answer yes or no to the following questions - Did you get all the medication that you needed?

Female
147
Yes
Down from 188 in the previous cycle
Male
92
Yes
Up from 48 in the previous cycle

How would you rate the performance of the clinic staff in the following areas? - Was the clinic clean?

Female
24
Negative
Down from 29 in the previous cycle
Male
16
Negative
Up from 3 in the previous cycle

What was your reason for visiting the facility?

Female
Male

How would you rate the performance of the clinic staff in the following areas? - Did the clinic manage queues well?

Female
36
Negative
Down from 67 in the previous cycle
Male
22
Negative
Up from 9 in the previous cycle