Results

Folweni Clinic

3. 2015 - 2017 Making all voices count (MAVC)

Health - Citizen

1 June 2015 - 31 July 2015

Community partner

Key Challenges Identified
  1. Election of new active Clinic Committee
  2. Hours of operation 24 hours to be adhered to.
  3. Dispensing Medication to run smoothly
  4. Uninterrupted patient service - staggered staff breaks not to interfere with patient services
  5. Building improvements: enclose waiting area & renovation of the rest of the building.
616
Participants
414
Female
202
Male

How would you rate the performance of the clinic staff in the following areas? - Did the health professionals (doctors and nurses) treat you respectfully?

Female
19
Negative
Up from 16 in the previous cycle
Male
6
Negative
Up from 5 in the previous cycle

Please tell us how long you waited to: - See a professional (nurse or doctor)

Female
Male

Do you think that this clinic will learn from this survey and improve their services?

Female
77
Yes
Up from 0 in the previous cycle
Male
56
Yes
Up from 0 in the previous cycle

Please answer yes or no to the following questions - Did the nurse or doctor explain your rights and ask for your consent before treating you?

Female
108
Yes
Down from 141 in the previous cycle
Male
70
Yes
Down from 76 in the previous cycle

Some questions about you - Do you have any disabilities?

Female
16
Yes
Down from 24 in the previous cycle
Male
19
Yes
Up from 11 in the previous cycle

Do you know what the clinic committee should do?

Female
29
Yes
Up from 14 in the previous cycle
Male
39
Yes
Up from 6 in the previous cycle

Please tell us how long you waited to: - Collect your medication

Female
Male

How would you rate the performance of the clinic staff in the following areas? - How good are the ambulance services?

Female
96
Negative
Down from 152 in the previous cycle
Male
33
Negative
Down from 72 in the previous cycle

Please answer yes or no to the following questions - Did you feel safe in and around the clinic?

Female
192
Yes
Down from 199 in the previous cycle
Male
102
Yes
Up from 89 in the previous cycle

Health Facility Name

Female
Male

Please tell us how long you waited to: - Get registered at reception

Female
Male

How would you rate the performance of the clinic staff in the following areas? - Does the clinic have the necessary equipment in good working condition to provide the services you need?

Female
72
Negative
Down from 75 in the previous cycle
Male
15
Negative
Down from 22 in the previous cycle

Does this clinic have a Clinic Committee?

Female
40
Yes
Up from 14 in the previous cycle
Male
37
Yes
Up from 2 in the previous cycle

Some questions about you - Where do you earn most of your income from?

Female
Male

Some questions about you - How old are you?

Female
Male

How far did you travel to get to the clinic?

Female
Male

Please answer yes or no to the following questions - Did the staff respect your right to be examined in private?

Female
134
Yes
Down from 192 in the previous cycle
Male
90
Yes
Down from 91 in the previous cycle

How would you rate the performance of the clinic staff in the following areas? - Did the administrative staff treat you respectfully?

Female
6
Negative
Down from 17 in the previous cycle
Male
2
Negative
Down from 4 in the previous cycle

Is this clinic the nearest health facility to your home?

Female
142
Yes
Up from 136 in the previous cycle
Male
71
Yes
Up from 50 in the previous cycle

Please answer yes or no to the following questions - Do you think that the clinic will respond to a complaint if you make one?

Female
94
Yes
Down from 104 in the previous cycle
Male
59
Yes
Up from 49 in the previous cycle

What was the total amount you had to pay for transport to this clinic?

Female
Male

Please answer yes or no to the following questions - Do you know how to make a complaint at this clinic if you wanted to?

Female
102
Yes
Up from 77 in the previous cycle
Male
56
Yes
Up from 32 in the previous cycle

Please answer yes or no to the following questions - Did you get all the medication that you needed?

Female
88
Yes
Down from 132 in the previous cycle
Male
64
Yes
Up from 53 in the previous cycle

How would you rate the performance of the clinic staff in the following areas? - Was the clinic clean?

Female
3
Negative
Down from 10 in the previous cycle
Male
3
Negative
Up from 3 in the previous cycle

What was your reason for visiting the facility?

Female
Male

How would you rate the performance of the clinic staff in the following areas? - Did the clinic manage queues well?

Female
5
Negative
Down from 20 in the previous cycle
Male
2
Negative
Down from 4 in the previous cycle