Results
Folweni Clinic
3. 2015 - 2017 Making all voices count (MAVC)
Health - Citizen
1 June 2014 - 31 July 2014
Key Challenges Identified
- Lack of knowledge by the community on the existence of the Clinic Committees (CC) and its role
- Lack of communication between facility and community regarding challenge.
- How to lay a complaint, besides Suggestion Box
- Patients did not get the medication they needed.
- Delay of Ambulance services for emergencies
- Inadequate Clinic Equipment
- Beneficiaries treated disrespectfully by administrative staff.
- Long waiting time.
Follow Up on 6 October 2015
Clinic Committee: Caregivers explained the role of the committee to clients. But the committee is still inactive and not fulfilling its function.
Communication: No progress made.
Medication: Stock-outs persist.
Ambulance service: Problem persists. Priority is given to emergency cases.
Equipment: Scale was provided. Need to find out from patients which other equipment was not available.
Complaints: The service users still need more guidance. Help desk to be more active in this regard as well as the Clinic Committee.
Administrative staff: Attitudes have improved, but this needs ongoing monitoring.
Waiting time: Reduced & queue management clearly evident.
312
Participants
217
Female
95
Male
Some questions about you - How old are you?
Female
Male
How would you rate the performance of the clinic staff in the following areas? - Did the health professionals (doctors and nurses) treat you respectfully?
Female
16
Negative
Male
5
Negative
How would you rate the performance of the clinic staff in the following areas? - Did the clinic manage queues well?
Female
20
Negative
Male
4
Negative
Health Facility Name
Female
Male
How would you rate the performance of the clinic staff in the following areas? - Did the administrative staff treat you respectfully?
Female
17
Negative
Male
4
Negative
Please answer yes or no to the following questions - Did you get all the medication that you needed?
Female
132
Yes
Male
53
Yes
Some questions about you - Where do you earn most of your income from?
Female
Male
What was your reason for visiting the facility?
Female
Male
Please answer yes or no to the following questions - Do you think that the clinic will respond to a complaint if you make one?
Female
104
Yes
Male
49
Yes
How would you rate the performance of the clinic staff in the following areas? - Was the clinic clean?
Female
10
Negative
Male
3
Negative
Please answer yes or no to the following questions - Did the nurse or doctor explain your rights and ask for your consent before treating you?
Female
141
Yes
Male
76
Yes
Please tell us how long you waited to: - Collect your medication
Female
Male
Please answer yes or no to the following questions - Did you feel safe in and around the clinic?
Female
199
Yes
Male
89
Yes
Please answer yes or no to the following questions - Did the staff respect your right to be examined in private?
Female
192
Yes
Male
91
Yes
How would you rate the performance of the clinic staff in the following areas? - Does the clinic have the necessary equipment in good working condition to provide the services you need?
Female
75
Negative
Male
22
Negative
Please tell us how long you waited to: - Get registered at reception
Female
Male
Is this clinic the nearest health facility to your home?
Female
136
Yes
Male
50
Yes
How would you rate the performance of the clinic staff in the following areas? - How good are the ambulance services?
Female
152
Negative
Male
72
Negative
Do you know what the clinic committee should do?
Female
14
Yes
Male
6
Yes
Does this clinic have a Clinic Committee?
Female
14
Yes
Male
2
Yes
Please answer yes or no to the following questions - Do you know how to make a complaint at this clinic if you wanted to?
Female
77
Yes
Male
32
Yes
How far did you travel to get to the clinic?
Female
Male
Some questions about you - Do you have any disabilities?
Female
24
Yes
Male
11
Yes
Please tell us how long you waited to: - See a professional (nurse or doctor)
Female
Male
Do you think that this clinic will learn from this survey and improve their services?
Female
0
Yes
Male
0
Yes