Results
Thabong Health Clinic
3. 2015 - 2017 Making all voices count (MAVC)
Health - Citizen
1 June 2014 - 31 July 2014
Key Challenges Identified
- Lack of cleanliness at the clinic
- Capacitation of the Clinic Committee
Follow Up on 4 October 2015
J & P and the clinic manager are aware of the challenges and committed to working together to improve the service. The Sash has made clinic committee training material available to the J&P, and encouraged them to join the Free State Health Crisis Coalition. Sash has also introduced them to the relevant stakeholders in health in the province.
252
Participants
179
Female
73
Male
Some questions about you - How old are you?
Female
Male
How would you rate the performance of the clinic staff in the following areas? - Did the health professionals (doctors and nurses) treat you respectfully?
Female
40
Negative
Male
11
Negative
How would you rate the performance of the clinic staff in the following areas? - Did the clinic manage queues well?
Female
113
Negative
Male
35
Negative
Health Facility Name
Female
Male
How would you rate the performance of the clinic staff in the following areas? - Did the administrative staff treat you respectfully?
Female
51
Negative
Male
15
Negative
Please answer yes or no to the following questions - Did you get all the medication that you needed?
Female
104
Yes
Male
39
Yes
Some questions about you - Where do you earn most of your income from?
Female
Male
What was your reason for visiting the facility?
Female
Male
Please answer yes or no to the following questions - Do you think that the clinic will respond to a complaint if you make one?
Female
55
Yes
Male
26
Yes
How would you rate the performance of the clinic staff in the following areas? - Was the clinic clean?
Female
121
Negative
Male
42
Negative
Please answer yes or no to the following questions - Did the nurse or doctor explain your rights and ask for your consent before treating you?
Female
107
Yes
Male
48
Yes
Please tell us how long you waited to: - Collect your medication
Female
Male
Please answer yes or no to the following questions - Did you feel safe in and around the clinic?
Female
129
Yes
Male
52
Yes
Please answer yes or no to the following questions - Did the staff respect your right to be examined in private?
Female
128
Yes
Male
57
Yes
How would you rate the performance of the clinic staff in the following areas? - Does the clinic have the necessary equipment in good working condition to provide the services you need?
Female
37
Negative
Male
6
Negative
Please tell us how long you waited to: - Get registered at reception
Female
Male
Is this clinic the nearest health facility to your home?
Female
108
Yes
Male
36
Yes
How would you rate the performance of the clinic staff in the following areas? - How good are the ambulance services?
Female
41
Negative
Male
10
Negative
Do you know what the clinic committee should do?
Female
66
Yes
Male
30
Yes
Does this clinic have a Clinic Committee?
Female
39
Yes
Male
15
Yes
Please answer yes or no to the following questions - Do you know how to make a complaint at this clinic if you wanted to?
Female
68
Yes
Male
30
Yes
How far did you travel to get to the clinic?
Female
Male
Some questions about you - Do you have any disabilities?
Female
23
Yes
Male
12
Yes
Please tell us how long you waited to: - See a professional (nurse or doctor)
Female
Male
Do you think that this clinic will learn from this survey and improve their services?
Female
0
Yes
Male
0
Yes