Results

Thabong Health Clinic

3. 2015 - 2017 Making all voices count (MAVC)

Health - Citizen

1 June 2015 - 31 July 2015

Key Challenges Identified
  1. Lack of cleanliness at the clinic & cleaning supplies
  2. Clinic committee not fully functional and needing more support and guidance.
520
Participants
352
Female
168
Male

How would you rate the performance of the clinic staff in the following areas? - Did the health professionals (doctors and nurses) treat you respectfully?

Female
15
Negative
Down from 40 in the previous cycle
Male
4
Negative
Down from 11 in the previous cycle

Please tell us how long you waited to: - See a professional (nurse or doctor)

Female
Male

Do you think that this clinic will learn from this survey and improve their services?

Female
86
Yes
Up from 0 in the previous cycle
Male
51
Yes
Up from 0 in the previous cycle

Please answer yes or no to the following questions - Did the nurse or doctor explain your rights and ask for your consent before treating you?

Female
150
Yes
Up from 107 in the previous cycle
Male
84
Yes
Up from 48 in the previous cycle

Some questions about you - Do you have any disabilities?

Female
15
Yes
Down from 23 in the previous cycle
Male
20
Yes
Up from 12 in the previous cycle

Do you know what the clinic committee should do?

Female
34
Yes
Down from 66 in the previous cycle
Male
26
Yes
Down from 30 in the previous cycle

Please tell us how long you waited to: - Collect your medication

Female
Male

How would you rate the performance of the clinic staff in the following areas? - How good are the ambulance services?

Female
37
Negative
Down from 41 in the previous cycle
Male
13
Negative
Up from 10 in the previous cycle

Please answer yes or no to the following questions - Did you feel safe in and around the clinic?

Female
152
Yes
Up from 129 in the previous cycle
Male
77
Yes
Up from 52 in the previous cycle

Health Facility Name

Female
Male

Please tell us how long you waited to: - Get registered at reception

Female
Male

How would you rate the performance of the clinic staff in the following areas? - Does the clinic have the necessary equipment in good working condition to provide the services you need?

Female
32
Negative
Down from 37 in the previous cycle
Male
14
Negative
Up from 6 in the previous cycle

Does this clinic have a Clinic Committee?

Female
37
Yes
Down from 39 in the previous cycle
Male
32
Yes
Up from 15 in the previous cycle

Some questions about you - Where do you earn most of your income from?

Female
Male

Some questions about you - How old are you?

Female
Male

How far did you travel to get to the clinic?

Female
Male

Please answer yes or no to the following questions - Did the staff respect your right to be examined in private?

Female
151
Yes
Up from 128 in the previous cycle
Male
81
Yes
Up from 57 in the previous cycle

How would you rate the performance of the clinic staff in the following areas? - Did the administrative staff treat you respectfully?

Female
25
Negative
Down from 51 in the previous cycle
Male
8
Negative
Down from 15 in the previous cycle

Is this clinic the nearest health facility to your home?

Female
144
Yes
Up from 108 in the previous cycle
Male
80
Yes
Up from 36 in the previous cycle

Please answer yes or no to the following questions - Do you think that the clinic will respond to a complaint if you make one?

Female
102
Yes
Up from 55 in the previous cycle
Male
67
Yes
Up from 26 in the previous cycle

What was the total amount you had to pay for transport to this clinic?

Female
Male

Please answer yes or no to the following questions - Do you know how to make a complaint at this clinic if you wanted to?

Female
100
Yes
Up from 68 in the previous cycle
Male
67
Yes
Up from 30 in the previous cycle

Please answer yes or no to the following questions - Did you get all the medication that you needed?

Female
114
Yes
Up from 104 in the previous cycle
Male
67
Yes
Up from 39 in the previous cycle

How would you rate the performance of the clinic staff in the following areas? - Was the clinic clean?

Female
113
Negative
Down from 121 in the previous cycle
Male
55
Negative
Up from 42 in the previous cycle

What was your reason for visiting the facility?

Female
Male

How would you rate the performance of the clinic staff in the following areas? - Did the clinic manage queues well?

Female
57
Negative
Down from 113 in the previous cycle
Male
30
Negative
Down from 35 in the previous cycle