Results
Thabong Health Clinic
3. 2015 - 2017 Making all voices count (MAVC)
Health - Citizen
1 June 2015 - 31 July 2015
Monitoring Outputs
Key Challenges Identified
- Lack of cleanliness at the clinic & cleaning supplies
- Clinic committee not fully functional and needing more support and guidance.
520
Participants
352
Female
168
Male
Some questions about you - How old are you?
Female
Male
How would you rate the performance of the clinic staff in the following areas? - Did the health professionals (doctors and nurses) treat you respectfully?
Female
15
Negative
Down
from 40
in the previous cycle
Male
4
Negative
Down
from 11
in the previous cycle
How would you rate the performance of the clinic staff in the following areas? - Did the clinic manage queues well?
Female
57
Negative
Down
from 113
in the previous cycle
Male
30
Negative
Down
from 35
in the previous cycle
Health Facility Name
Female
Male
How would you rate the performance of the clinic staff in the following areas? - Did the administrative staff treat you respectfully?
Female
25
Negative
Down
from 51
in the previous cycle
Male
8
Negative
Down
from 15
in the previous cycle
Please answer yes or no to the following questions - Did you get all the medication that you needed?
Female
114
Yes
Up
from 104
in the previous cycle
Male
67
Yes
Up
from 39
in the previous cycle
Some questions about you - Where do you earn most of your income from?
Female
Male
What was your reason for visiting the facility?
Female
Male
Please answer yes or no to the following questions - Do you think that the clinic will respond to a complaint if you make one?
Female
102
Yes
Up
from 55
in the previous cycle
Male
67
Yes
Up
from 26
in the previous cycle
How would you rate the performance of the clinic staff in the following areas? - Was the clinic clean?
Female
113
Negative
Down
from 121
in the previous cycle
Male
55
Negative
Up
from 42
in the previous cycle
Please answer yes or no to the following questions - Did the nurse or doctor explain your rights and ask for your consent before treating you?
Female
150
Yes
Up
from 107
in the previous cycle
Male
84
Yes
Up
from 48
in the previous cycle
Please tell us how long you waited to: - Collect your medication
Female
Male
Please answer yes or no to the following questions - Did you feel safe in and around the clinic?
Female
152
Yes
Up
from 129
in the previous cycle
Male
77
Yes
Up
from 52
in the previous cycle
Please answer yes or no to the following questions - Did the staff respect your right to be examined in private?
Female
151
Yes
Up
from 128
in the previous cycle
Male
81
Yes
Up
from 57
in the previous cycle
What was the total amount you had to pay for transport to this clinic?
Female
Male
How would you rate the performance of the clinic staff in the following areas? - Does the clinic have the necessary equipment in good working condition to provide the services you need?
Female
32
Negative
Down
from 37
in the previous cycle
Male
14
Negative
Up
from 6
in the previous cycle
Please tell us how long you waited to: - Get registered at reception
Female
Male
Is this clinic the nearest health facility to your home?
Female
144
Yes
Up
from 108
in the previous cycle
Male
80
Yes
Up
from 36
in the previous cycle
How would you rate the performance of the clinic staff in the following areas? - How good are the ambulance services?
Female
37
Negative
Down
from 41
in the previous cycle
Male
13
Negative
Up
from 10
in the previous cycle
Do you know what the clinic committee should do?
Female
34
Yes
Down
from 66
in the previous cycle
Male
26
Yes
Down
from 30
in the previous cycle
Does this clinic have a Clinic Committee?
Female
37
Yes
Down
from 39
in the previous cycle
Male
32
Yes
Up
from 15
in the previous cycle
Do you think that this clinic will learn from this survey and improve their services?
Female
86
Yes
Up
from 0
in the previous cycle
Male
51
Yes
Up
from 0
in the previous cycle
How far did you travel to get to the clinic?
Female
Male
Some questions about you - Do you have any disabilities?
Female
15
Yes
Down
from 23
in the previous cycle
Male
20
Yes
Up
from 12
in the previous cycle
Please tell us how long you waited to: - See a professional (nurse or doctor)
Female
Male
Please answer yes or no to the following questions - Do you know how to make a complaint at this clinic if you wanted to?
Female
100
Yes
Up
from 68
in the previous cycle
Male
67
Yes
Up
from 30
in the previous cycle