Results

Thabong Health Clinic

3. 2015 - 2017 Making all voices count (MAVC)

Health - Citizen

1 June 2015 - 31 July 2015

Key Challenges Identified
  1. Lack of cleanliness at the clinic & cleaning supplies
  2. Clinic committee not fully functional and needing more support and guidance.
520
Participants
352
Female
168
Male

Some questions about you - How old are you?

Female
Created with Highcharts 5.0.72020878742422424Under 25 years old26 - 40 years old41 - 60 years oldOlder than 60 years
Male
Created with Highcharts 5.0.71313292933332020Under 25 years old26 - 40 years old41 - 60 years oldOlder than 60 years

How would you rate the performance of the clinic staff in the following areas? - Did the health professionals (doctors and nurses) treat you respectfully?

Female
15
Negative
Down from 40 in the previous cycle
Created with Highcharts 5.0.715153636122122NegativeNeutralPositive
Male
4
Negative
Down from 11 in the previous cycle
Created with Highcharts 5.0.74425256666NegativeNeutralPositive

How would you rate the performance of the clinic staff in the following areas? - Did the clinic manage queues well?

Female
57
Negative
Down from 113 in the previous cycle
Created with Highcharts 5.0.7575751516565NegativeNeutralPositive
Male
30
Negative
Down from 35 in the previous cycle
Created with Highcharts 5.0.7303012125353NegativeNeutralPositive

Health Facility Name

Female
Created with Highcharts 5.0.700173173000000Folweni ClinicThabong ClinicUmlazi Q ClinicPort St John's Community Health CentreSoshanguve Block X Clinic
Male
Created with Highcharts 5.0.7009595000000Folweni ClinicThabong ClinicUmlazi Q ClinicPort St John's Community Health CentreSoshanguve Block X Clinic

How would you rate the performance of the clinic staff in the following areas? - Did the administrative staff treat you respectfully?

Female
25
Negative
Down from 51 in the previous cycle
Created with Highcharts 5.0.725253434114114NegativeNeutralPositive
Male
8
Negative
Down from 15 in the previous cycle
Created with Highcharts 5.0.78825256262NegativeNeutralPositive

Please answer yes or no to the following questions - Did you get all the medication that you needed?

Female
114
Yes
Up from 104 in the previous cycle
Created with Highcharts 5.0.71141145959YesNo
Male
67
Yes
Up from 39 in the previous cycle
Created with Highcharts 5.0.767672828YesNo

Some questions about you - Where do you earn most of your income from?

Female
Created with Highcharts 5.0.748486868171738381111I do not earn an incomeGovernment grantTemporary employmentPermanent employmentSmall scale vendor (no employees)Own business (with employees)
Male
Created with Highcharts 5.0.733332525131322220022I do not earn an incomeGovernment grantTemporary employmentPermanent employmentSmall scale vendor (no employees)Own business (with employees)

What was your reason for visiting the facility?

Female
Created with Highcharts 5.0.7222244440077989855Generally not feeling wellPregnant mother and childrenEmergencyAccompanying someone elseI visit regularly to collect monthly medication and/or check upOther (please specify)
Male
Created with Highcharts 5.0.72020880066636322Generally not feeling wellPregnant mother and childrenEmergencyAccompanying someone elseI visit regularly to collect monthly medication and/or check upOther (please specify)

Please answer yes or no to the following questions - Do you think that the clinic will respond to a complaint if you make one?

Female
102
Yes
Up from 55 in the previous cycle
Created with Highcharts 5.0.71021027171YesNo
Male
67
Yes
Up from 26 in the previous cycle
Created with Highcharts 5.0.767672828YesNo

How would you rate the performance of the clinic staff in the following areas? - Was the clinic clean?

Female
113
Negative
Down from 121 in the previous cycle
Created with Highcharts 5.0.711311341411919NegativeNeutralPositive
Male
55
Negative
Up from 42 in the previous cycle
Created with Highcharts 5.0.7555521211919NegativeNeutralPositive

Please answer yes or no to the following questions - Did the nurse or doctor explain your rights and ask for your consent before treating you?

Female
150
Yes
Up from 107 in the previous cycle
Created with Highcharts 5.0.71501502323YesNo
Male
84
Yes
Up from 48 in the previous cycle
Created with Highcharts 5.0.784841111YesNo

Please tell us how long you waited to: - Collect your medication

Female
Created with Highcharts 5.0.73322771212149149More than 4 hours3 - 4 hours2 - 3 hours1 - 2 hoursLess than 1 hour
Male
Created with Highcharts 5.0.7221188997575More than 4 hours3 - 4 hours2 - 3 hours1 - 2 hoursLess than 1 hour

Please answer yes or no to the following questions - Did you feel safe in and around the clinic?

Female
152
Yes
Up from 129 in the previous cycle
Created with Highcharts 5.0.71521522121YesNo
Male
77
Yes
Up from 52 in the previous cycle
Created with Highcharts 5.0.777771818YesNo

Please answer yes or no to the following questions - Did the staff respect your right to be examined in private?

Female
151
Yes
Up from 128 in the previous cycle
Created with Highcharts 5.0.71511512222YesNo
Male
81
Yes
Up from 57 in the previous cycle
Created with Highcharts 5.0.781811414YesNo

What was the total amount you had to pay for transport to this clinic?

Female
Created with Highcharts 5.0.7121121664646000000NothingLess than R10R11 - R25R26 - R50R51 - R75More than R75
Male
Created with Highcharts 5.0.77171112222110000NothingLess than R10R11 - R25R26 - R50R51 - R75More than R75

How would you rate the performance of the clinic staff in the following areas? - Does the clinic have the necessary equipment in good working condition to provide the services you need?

Female
32
Negative
Down from 37 in the previous cycle
Created with Highcharts 5.0.7323284845757NegativeNeutralPositive
Male
14
Negative
Up from 6 in the previous cycle
Created with Highcharts 5.0.7141434344747NegativeNeutralPositive

Please tell us how long you waited to: - Get registered at reception

Female
Created with Highcharts 5.0.7889910101919127127More than 4 hours3 - 4 hours2 - 3 hours1 - 2 hoursLess than 1 hour
Male
Created with Highcharts 5.0.744668810106767More than 4 hours3 - 4 hours2 - 3 hours1 - 2 hoursLess than 1 hour

Is this clinic the nearest health facility to your home?

Female
144
Yes
Up from 108 in the previous cycle
Created with Highcharts 5.0.71441442929YesNo
Male
80
Yes
Up from 36 in the previous cycle
Created with Highcharts 5.0.780801515YesNo

How would you rate the performance of the clinic staff in the following areas? - How good are the ambulance services?

Female
37
Negative
Down from 41 in the previous cycle
Created with Highcharts 5.0.7373790904646NegativeNeutralPositive
Male
13
Negative
Up from 10 in the previous cycle
Created with Highcharts 5.0.7131343433939NegativeNeutralPositive

Do you know what the clinic committee should do?

Female
34
Yes
Down from 66 in the previous cycle
Created with Highcharts 5.0.73434139139YesNo
Male
26
Yes
Down from 30 in the previous cycle
Created with Highcharts 5.0.726266969YesNo

Does this clinic have a Clinic Committee?

Female
37
Yes
Down from 39 in the previous cycle
Created with Highcharts 5.0.7373756568080YesNoUnsure
Male
32
Yes
Up from 15 in the previous cycle
Created with Highcharts 5.0.7323232323131YesNoUnsure

Do you think that this clinic will learn from this survey and improve their services?

Female
86
Yes
Up from 0 in the previous cycle
Created with Highcharts 5.0.7868627276060YesNoMaybe
Male
51
Yes
Up from 0 in the previous cycle
Created with Highcharts 5.0.7515116162828YesNoMaybe

How far did you travel to get to the clinic?

Female
Created with Highcharts 5.0.7139139292944112km or less3 - 5km6 - 8kmMore than 8km
Male
Created with Highcharts 5.0.77878161611002km or less3 - 5km6 - 8kmMore than 8km

Some questions about you - Do you have any disabilities?

Female
15
Yes
Down from 23 in the previous cycle
Created with Highcharts 5.0.71515158158YesNo
Male
20
Yes
Up from 12 in the previous cycle
Created with Highcharts 5.0.720207575YesNo

Please tell us how long you waited to: - See a professional (nurse or doctor)

Female
Created with Highcharts 5.0.7771717232372725454More than 4 hours3 - 4 hours2 - 3 hours1 - 2 hoursLess than 1 hour
Male
Created with Highcharts 5.0.71133101053532828More than 4 hours3 - 4 hours2 - 3 hours1 - 2 hoursLess than 1 hour

Please answer yes or no to the following questions - Do you know how to make a complaint at this clinic if you wanted to?

Female
100
Yes
Up from 68 in the previous cycle
Created with Highcharts 5.0.71001007373YesNo
Male
67
Yes
Up from 30 in the previous cycle
Created with Highcharts 5.0.767672828YesNo